Just Energy Group, Inc.Reviews of justenergy.com

A guy comes by around 8PM to do his spiel for Just Energy without a mask, during a pandemic, with elderly people living here. Extremely irresponsible.

Worst company ever! Predatory billing practices. Once you cancel with JE you get a collection notice without ever receiving a final bill. Buyer Beware!! I canceled with this provider on December 8, 2021, On 4/8/2021, I received a collection letter from CMC. Folks, In 4 months I have not received any invoices.. period!! This company is despicable. I wish I had never allowed that Lying Sales Representative in Sam's club to convince me to give Just Energy a shot. Never, ever, waste time with the crooked clowns like the ones at this company!! Look elsewhere! You're welcome!!!!!

I'm in awe of how terrible this company is. I was given a price that was TRIPLE of what I'm being charged now. I have the name and phone number and email of the representative who said she would honor the price and is now totally unavailable. I Have been emailing for WEEKS and when on the phone just now...after explaining the situation AGAIN was put on hold, only to be disconnected after an absurd amount of time. This is literally unreal how a company can just sell you one price and charge you triple the energy (promised 1.3C and charged 4.6C for the energy rate). And I can't even speak to someone to resolve. I wish I had known how terrible this company was before I signed up. Unbelievably terrible. Updated Review: I'm updating this to 3 stars after having my issue followed up and resolved. What I very much appreciated is that this complaint WAS responded to, that they did use the recorded phone call to substantiate my claims and with integrity did their part to resolve this. The reason I didn't give higher stars is because it took over a month to resolve, I had to take 3 different routes to finally get attention, and the run around and excuses I was given in between was frustrating and professional. Ultimately, I'm grateful to have been able to connect with someone who could fairly manage the situation to my satisfaction.

Don't send bills on time, the most useless "support" staff ever imaginable, rude "managers". Awful company. Literally go to any other provider in Canada and you will be treated better. This company should be dissolved. Grossly incompetent. Never sent me a last bill after I cancelled their garbage services and then tried to take me to collections, and then when I was willing to pay they refused to waive late fees. The only reason it went late is because you never sent me a bill. Funny how that works. Would literally rather have no power or gas then deal with this ghoulish company ever again. Quick google search shows how shady and corrupt this company is. Signing up people with dementia, forging signatures, signing up people who don't speak english. Scam artists. -why dm? You have my email, figure it out yourselves. Or can your company not even perform the most basic of functions? I've already wasted multiple hours of multiple days dealing with you troglodytes. Or are you all to busy signing up customers with dementia and forging signatures? 2 weeks I've been waiting for someone to send me proof of my contract and bill and they cannot even do that. Stick a chimp in front of a computer and you'll get faster customer service.

JE missed sending me a January invoice, then charged me a penalty for non-paymnt of the invoice I never received. Called me on the phone about the unpaid bill, then hung up on me when the line was so poor I couldn't understand what the caller was saying, and asked her to repeat a couple of times. Changed over to a local Canadian utility at rates 25%-35% cheaper than Just Energy's. We now buy Canadian and only Canadian.

Who the f..are you? My PG&E is over the roof! I never signed up a contract with you. It says that I need to pay $111. + my energy bill every month. I am calling your number, and I have been on hold for 25 minutes. Cancel my account now.

Just received a bill for $703.00 for 1 month. Called to cancel, no response. I am so sorry I got an account with JUST ENERGY! This company do not deserve the one star!

I was approached by a very friendly guy (Bryan Hilton batch # 1170966) at Sam's club of Katy Freeway (Katy). We convinced me of signing up with free nights and free weekends and I am looking at the bill and it only says free nights. He also promised a 45 dollar gift card and I have never gotten it. This was back in November. This sales person should be called by upper management because he is offering things and not fulfilling them. Im very disappointed and would not recommend this company.