Just Energy Group, Inc.Reviews of justenergy.com

Cancelling my contract after they lied and misled. Truly avoid! I was excited to find what I thought was a reliable alternative provider for my new move. Energyrates.ca in my area says $64.99/month for maximum 15,000 kwh per year. No asterisk. Then on the phone the girl says 1500kwh per month and I said that is more than what is posted. She said yes that's correct. Up to 1500 per month... I sign up and put it under my wifes name as the primary so she can build credit and myself as a secondary. We get the contract... and it's now $64.99* for 8,000 kwh... I CAN'T BELIEV IT. I call in. They say their calls are recorded, I give them the info for the account and verify it, then this Indian can't understand what I am saying and says its 8,000 kwh and that delivery and transmission are the same thing and that energyrates.ca is not reliable or true and that my bill will likely be 120 per month but can't guarantee anything... so much for a Predict-A-Bill of $64.99. A complete mess and then he passes me to his boss and she pretends to not understand English very well and then says my name is not on the account and she is sooooo sorry, only the person on the account can make changes. Lied about price, and usage, pretends that I'm not on the file now (I set this up with them 2 days ago), can't access their own recorded calls (no surprise here), and just a disappointment. I don't have time for this and It's just the same old BS always. I do not trust this company and only write this review so that it will hep the next victim of these corporate criminals. 100% avoid. Wife is cancelling as I write this. Almost double the price for almost half the usage! Get real you crooks!

Signed up with JE 1 week ago. They were supposed to connect my power within 24-48 hours but they seemingly forgot and my apartment has been without power for the whole week. I finally had to sign up with the utility provider for emergency service coverage. Too much to deal with already, before any the other issues around billing and collections that other reviewers have mentioned.

JUST DONT. PLEASE. PARENT COMPANY OF TARA ENERGY LLC. A SHADY, FRAUDULANT. DISHONEST COMPANY THAT FRAUDULANTLY MISREPRESENTED THIER COMPANY AS OGRE. TARA SWITCHED MY ELECTRICITY WITHOUT PERMISION. MY ELECTRICITY COMPANY ( CONSTELLATION ) SAW AND NOTIFIED ME AND SWITCHED ME BACK THE SAME DAY. TARA(JUST ENERGY) Now WANTS OVER 200 FOR THAT FEW HOURS. CALLED TARA AND SPOKE WITH SAME RUDE GUY AND HE SAID THEY GET AWAY WITH THIS ALL THE TIME. TARA DID NOT HURT ME ONE BIT BUT DONT WANT ANY ONE ELSE TO GO THROUGH THIS. PLEASE DO YOUR HOMEWORK AND CHOOSE ANYONE ELSE Today is August 6th 2021 still have not Recieved a call back. Issue still unresolved .

I’d give zero stars if i could. I was lied too by the salesman and pressured to sign up. Your team is giving out false advertisement and lying to customers.

Moved us to direct energy without saying, then was double billed from both companies. Continued to pay Just Energy, not knowing about the direct energy switch over...got a big bill from direct to pay off. Response from Just energy was....ahhhhhh... Couldn't back out in the beginning when they said the first 3 months were free.....but never seen anything free. This company is a bleeping joke.

Snagged by the guy at Sam’s Club. Didn’t review rates, and while it’s my fault for signing up the rates are 3 cents higher than ppl. Glossed over terms and how to cancel. Customer Service had a great response by calling me directly and helping me cancel the service as well as talking through their program. Just not for us.

I have been with Just Energy for 2 years and they have always provided excellent customer service and a great rate. I just renewed and was amazed at how little my price changed. I would highly recommend to anyone looking to save money!

I signed up for Just Energy over the phone. After receiving my welcome email, I decided to cancel. When I phoned the number given in the email to cancel I was transferred around to FOUR representatives. The final representative argued with me about my reason for not wanting to continue with setting up an account with Just Energy. Finally, after agreeing to cancel the account (keep in mind it has not even been active and zero products have been used) the representative refused to give me a cancelation number for records. I was told I would receive email confirmation, which I have not. After reading other reviews I have documented names, dates and times of every interaction and would recommend everyone else to do the same to avoid charges going to collections the way other customers have. I will continue to email/phone/leave reviews until I receive documentation of cancelation.