Just Energy Group, Inc.Reviews of justenergy.com

Do not sign with just energy , they are absolutely horrible to deal with ... I called when I was moving service and their Agent told me that that was the last bill I will ever be paying so I went ahead and I made the payment to the penny didn't do anything wrong here then to my surprise couple weeks later I get a bill from them which they claim was generated afterwards it is absolutely not fair that your agents do not know what they're doing and the consumer has to pay for it not only did you say that I have a bill which I asked the agent a thousand times on that phone call if I owed anything other than what I was going to be paying and she said no no no nothing else is owed not only did you send me a bill but you also sent me to collections I want to speak to somebody who's at your highest state in the company please connect me to someone

I have been with Just Energy for 7 years .Base Saver III plan: This is a budget-friendly plan with a fixed electricity rate as low as 7.6 cents per kWh when you use an average of 1000 kWh of power.

I have been a customer for many years without complaint. For that last year my bill has been extremely high during the pandemic. Many times I have had to choose between lights and food for my family of 5. The fast talkers tricked my into a 3 yr contract that recently found out. Can't cancel cost to much. No loyalty from JE. Helped in no way during pandemic.

So I have never heard of this company and they wrote my mother 2 letters thanking her for being a customer when she never signed anything. It says her account will be closed this October 13th 2020. We tried to call to find out what this is an theres no person that is answering. As far as we are concerned this is a scam as both letter have two DIFFERENT account numbers.

Worst Energy company ever, never never use this company, consider this company like a fraud company, I hope if there is zero for it, only good for the first month, then you just all different charges from nowhere and make it very expensive, hard to talking to a Service people, The service people always friendly but the charges are way to high,will not use this company ever again

I would put 0 stars if I could. This company is unethical and criminal. I brought my accounts (2 properties) up to date in order to cancel my service with them (which I made clear to the rep when I settled my account). After doing so I later received additional billing for almost $1500 they claim I still owe. That amounts to $4600 for 2 properties for just 3 1/2 months service!! I pay 1/3 that amount with my current provider. I have contacted them a couple times to try to resolve this dispute and no one has been able to justify the exorbitant charges. Now they're sending collection agents to collect. A NIGHTMARE! DO NOT SIGN UP WITH JUST ENERGY!!!

I have been a customer for way too many years for me not to get to use my points. I like Just Energies prices. I tried to log onto my account to use my points and it said my account had been suspended. There has to be a good reason as I am a loyal customer. I wanted to get a gift card for my daughter. Ugh

Just Energy continuously changes due dates on billing. They charge late fees when our bank, Wells Fargo, shows Just Energy received our payment as much as 5 days earlier. For example, our bill was due on 9/14. Wells Fargo showed Just Energy received the money on 9/11 and was cleared on 9/11 but Just Energy Wants to charge us a late fee AND ARGUE ABOUT WHEN THEY RECEIVED THE MONEY!! Just Energy sucks! We call them every month to complain! DO NOT GET SUCKED INTO USING JUST ENERGY!