Just Energy Group, Inc.Reviews of justenergy.com

I was approached by a sales rep in Sam's Club, in Catonsville, MD on 12/30/21. After asking a few questions, I decided it was not for me at this time. I declined and thanked the young lady for her time. She proceeded to follow behind me for several paces asking multiple questions which I did not answer. As I continued to shop she said, "I hope your New Year is better than you!" I did not expect to be insulted as I shopped for groceries, and am taken aback. I will never do business with such a company! I used to be a telemarketer when I was younger, so I know how unkind people can be, which is why I attempt to always show patience and grace. The insult was unwarranted, unprovoked, and unprofessional. Update: I am raising my rating to a 3 because Manager Conner called me to resolve the matter, and shared that he would coach Brittany (rep) away from such tactics.

I activated an account and switched to Just Energy on November 18th. Come to find out a month later, they never activated my account! They also autosigned me up for some BS Terrapass carbon offset scam and have been billing me for that! I have been stuck at variable rate(15cents/kwh) for a month because Just Energy is incompetent. Please pick another provider.

Rip Off - The plan was thru Sams club - almost double the rate (0.18C/Unit) - Called customer service to switch plans - to go to a lower rate plan - they tried to teach me 0.18c/unit is cheaper than 0.14c/unit, and helped in making my decision to move out

We're currently switching companies. I was appalled to receive a collection letter threat from them when I knew I had paid the account. The next bill arrived and I checked the dates. The payment was made the day the cycle started. It was Friday, so might have processed 2 days later, but there is no excuse-especially when so many people are struggling-to threaten customers of several years who have paid faithfully every month when the payment is maximum 2 days late. I was so disgusted, they made no attempt to call and inquire, the first thing they did was send us threats. Disgusting.

Conor is who signed my mother up for electric. He was AMAZING!!! He is the "BEST" salesman I have ever come across in all my 30years of growing up! He is a fine young man that could sell a pinto as if it were a Cadillac ( and you would buy it!) This company will shoot high with Conor working for them!

I've been with J E about five months now. Have NEVER received a bill from them during this time. Not even an ebill. However, they do tend to send out both mail and email for overdue and collection every month! So I called the Texas Attorney General office and found out this is part of the AG office investigation. JE is doing this to all their customers. It's not a "fee" per say, but they have not been billing their customers at all, until its overdue. Then they send you a bill plus overdue fees. I see a class action lawsuit JE! Better straighten your act up...people are tired of this!!! Oh, to be fair I have never been late on any bill for the last 13 years! My electric bill for this address has always been about $10 (remodeling project). Will be writing more bad reviews, talking with the BBB and Consumer advocates. UPDATE: Lily from JE did contact me same day as this post. We will have to see if she upholds her values for the company. Lily did state that these would be corrected and that any "fees" would be returned on my next billing cycle.

I was approached at Sams club by Just Energy representatives a month ago asking me to see my current electricity bill, I showed him and he said that he have some real good deal for 9.5 Cents KWh that is including TDU delivery charges and I just have to pay $4-$5 in taxes on top of 9.5 Cents KWh, I was paying 10.5 Cents all inclusive with previous company and he calculated my bill with his offered plan that I would have saved $70 if I have his plan on same uses, usualy I don't sign up for this kind of services without doing online research but he said that Just Energy have affiliation with Sams and being a Sam's customer for over 30 years, I decided to sign up and asked him twice to make sure that TDU charges are included in 9.5 cents and told me that it is all included in 9.5 Cents and I just have to pay $5 taxes on top of this, he satisfied me and I signed up for the service, today I got my first bill and I was surprised to see that Just energy charged me 14.2 Cents KWh including delivery charges for $108.00, I called customer service and I asked why your representative scammed me to make his sales commission by giving me wrong information, the lady told me that maybe I heard him wrong, I told her that I asked him same thing over ten times how I could have heard wrong, please be aware this is a scam company, please do not sign for service with Just Energy and do not believe what they tell you in Sam's Club. I am going to send a email to Sam's Club corporate office to look in to this matter and stop them from using Sam's reputation to scam innocent people.

I wish I could give them -5 rating! This is a Fraudulent company! They don't even send you an invoice! Pay only by credit card on their website. I got double billed. I'm glad I did not pay them and tomorrow I'm going to buy a prepaid Visa card from Canada Post, so they no information about my CC. Shame on Rebecca Mcdonald...Fraudster billionaire!