Just Energy Group, Inc.Reviews of justenergy.com

Still waiting for a call back from their so called rep who was going to reach out after my recent review. And Still trying to cancel this scam of a service. Don’t fall for it.

On March 3rd,2022 I was at Sams club shopping and I got scammed into this contract. I want out after reading all the reviews.

My wife signed us up for service at Sams on Fuqua in Houston (Sunday 2/6/22) around 10am, after reading all these bad reviews, I called to the “VIP number “ given , they are closed on Sunday and followed that up immediately with an email to cancel the service at 1pm . According to the attachments that were sent, I have 3 Federal days to cancel. This is all very disheartening to read, knowing that Sams Club allows this to happen in their store. I will be posting an update as soon as I get a response. UPDATE 3/21/22 We were able to get our contract canceled , But i still feel bad for all the others who had difficulties with Just Energy. We all work hard for our money and we don't need others trying to take it away , if any Energy company is offering a rate , just give that low rate without the need of a "credit" to make it out come out to what you originally promised. No double talk just be straight.

Scammers, predatory sales people and tactics. They should be shut down

I’m only giving a 1 because there are no negative numbers to give. I too, like many other reviewers was scammed at Sams club. I was told my bill would be the same and I just got a bill for $524. I am beyond livid! I was told my gas bill was $87 and Just Energy charged me $140 in one month. I am making sure my friends and family don’t use them. I was told I could cancel but it would take 2 billing cycles. This needs to be resolved ASAP because I will be taking matters further because this is completely BS!!!!!!!

DO NOT FALL FOR THIS SCAM! I was scammed into signing up at Sam's club. The rep - Carlos Vasquez Ruiz 2007054 - made it seem like a great deal and assured me I was not signing up for anything yet, merely providing information to then sign up. I should have read more carefully, as I had indeed signed a contract. Upon reading reviews and comparing to my electric bills (I noticed my current rates are much lower than what was being offered), I called to rescind the contract. I spoke with Juan 75474 who put me on hold 2 separate times and tried to convince me to keep my contract with better rates (still hight than my current rates). I was insistent that he cancel. He told me he put the cancellation through and I would receive an email in a few days. He would not provide me with a confirmation number. I have email 2 different customer service emails asking to confirm the cancellation and have also reached out to my current energy company to ensure they do not stop or switch my service. I am ready to have to hound these people to cancel, but I regret being so thoughtless. The reps at Sam's club are poachers and should not be allowed there. I will be complaining to my local Sam's club and relaying my story.

DO NOT SWITCH TO THIS COMPANY! We were scammed into switching and our rates when up three fold. When we tried to cancel, they allowed us to but said it will not happen for another 2 billing cycles, so we are stuck paying a ridiculous rate, 3 times the rate we were paying before for the next 2 months. DO NOT SWITCH TO THIS COMPANY!!!!

I would stay away from this company it's a fraud the lure you in with a gift card that you don't get and than my electric bill went up 200 dollars it was so much that I plan on talking to a lawyer this company needs shutdown !!