JustCall.ioReviews of justcall.io

Response from JustCall.ioOct 16, 2023

Hello Shiref, Thank you for taking the time to share your feedback with us. We truly appreciate your input as it helps us improve our services to meet your needs better. We're sorry you found our plans expensive and faced challenges with our customer support. Although we understand that pricing can be a concern, we want to emphasize that our pricing structure reflects the extensive features and capabilities we offer. Some key features included in our packages are Unlimited Inbound Minutes, 100+ Integrations, and in-depth Call & SMS Analytics, among many others. We believe that our quality of service and the tools we provide justify our pricing. We're sorry your experience with our support fell short. Providing exceptional support is a top priority for us. We're sharing your feedback with our team to address shortcomings and improve our service. We'd like to invite you to schedule a call with our team to address your concerns more effectively. This way, we can discuss your specific requirements and explore how we can tailor our services to suit your needs better. You can book a convenient time for the call by visiting the following link: https://cal.so/ec/justcall-onboarding. Our team will be able to help you in any way we can and provide solutions that align with your expectations. We appreciate your feedback and look forward to working with you to ensure your complete satisfaction with our services. Kind regards, The JustCall team

Response from JustCall.ioOct 13, 2023

Dear Anni, Thank you for your positive feedback about your experience with our customer service team. We're thrilled to hear that Almeen was able to assist you with the registration of 10 DLC via chat and email. Please don't hesitate to reach out if you have additional questions or need further help. We're always here to help and ensure your experience with us is great. Thank you for choosing our services and for your kind feedback. Best regards, The JustCall team

Response from JustCall.ioOct 13, 2023

Hi Michael, We fully understand how frustrating and challenging your current situation must be, and we empathize with what you are going through. We are very sorry about the impact of the problems on your business and would like to update you on your case. Priyanka from our onboarding team will be in charge of addressing the issues you've encountered. She is committed to handling your concerns with the utmost care and efficiency. Our support team has requested our upstream provider to prioritize the remaining numbers where approvals are pending. We are doing our best to speed up the process and will inform you of its progress. Your business is important to us, and we are determined to resolve these issues as soon as possible. We appreciate your patience and understanding while we work through these challenges. Please don't hesitate to contact us if you need more help or have any other questions. We are dedicated to ensuring your satisfaction and success with JustCall. Sincerely, The JustCall team

Response from JustCall.ioSep 25, 2023

Dear Sheila, We appreciate the time you took to provide us with feedback. It brings us great joy to know that you find our service helpful and easy to understand. If you require further assistance or have any questions, please don't hesitate to contact us at [email protected]. Our team is always here to help and ensure that your experience with JustCall remains excellent. Once again, thank you for your kind words. Kind regards, The JustCall team

Response from JustCall.ioSep 21, 2023

Hello Felipe, We regret any inconvenience you may have encountered while using our services and support. Regarding the call charges for your number, we would like to clarify that we charge the call that is being routed to the team members, regardless of whether they answer the calls on their mobile devices or not. If incoming calls are being forwarded to an external number (mobile/landline), they'll be considered as outbound calls (as they're leaving JC's platform). I see that you are already receiving assistance with the call charges associated with your mobile number. Our team is actively working to resolve your concerns and will keep you updated throughout the process. We hope to offer you a more pleasant experience and request you to update the current review based on your enhanced experience. Thank you, JustCall Team

Response from JustCall.ioSep 19, 2023

Hi Jerry, Thank you for sharing your thoughts and leaving a review. We're thrilled to hear that our service has been useful to you. We appreciate your feedback on pricing and understand the importance of offering competitive rates, especially for custom and high-volume plans. You can expect to hear from your Customer Success Manager in the next two business days to explore potential discounts for bulk message bundles and high-volume usage tailored to your needs. We strive for excellence and look forward to achieving milestones together. Thank you for choosing JustCall! Warm regards, The JustCall Team

Response from JustCall.ioSep 19, 2023

Hi Felix, We hope this message finds you well. We apologize for the negative experience you've had with JustCall. We take issues like this seriously, and your feedback has prompted us to investigate the matter thoroughly. I understand you noticed unauthorized Bulk SMS campaigns leading to charges of $140. We understand how upsetting this situation must have been for you. Our support team reviewed your case and escalated it to our engineering team for further investigation. They discovered that the login code used to access your account was successfully verified from your end, and the account verification was traced back to the same IP address. I see that you are already receiving support regarding the unknown credit card added to your payment details. Our team is actively working to resolve these issues and will keep you updated throughout the process. We appreciate your patience and understanding as we work to regain your trust. Sincerely, The JustCall Team

Response from JustCall.ioSep 19, 2023

Hello Niki, We appreciate you taking the time to provide us with your feedback regarding your experience with JustCall. Your input is valuable to us, and we regret to hear about the challenges you’ve encountered. Regarding your billing concerns, we would like to clarify our billing process. We make an effort to keep our users informed by displaying notifications within the JustCall platform and sending email reminders on the billing date and after the due date for any pending invoices. It’s important to note that usage restrictions are only imposed if outstanding invoices exist. We apologize for any inconvenience this may have caused. Furthermore, we’d like to inform you about our updated pricing structure, which now includes bundled calling minutes and SMS with each plan. You can find detailed information about our pricing on our website here: https://justcall.io/pricing/ If, despite these changes, you still wish to cancel your subscription, we understand your concern about losing your existing numbers. To address this, we offer the option to port-out your numbers from JustCall. This way, you can retain the numbers you’ve had for many years without affecting your SEO. Once again, we apologize for any inconvenience you’ve experienced, and we appreciate your feedback as it helps us continually improve our services. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team, and we’ll be happy to assist you. Thank you for choosing JustCall. Sincerely, The JustCall Team