JustCall.ioReviews of justcall.io

Response from JustCall.ioOct 23, 2026

Hi Matt, Thank you for sharing your feedback, and I’m sorry for the frustration you’ve experienced. We understand how disruptive it is when issues like these get in the way of your work, especially while you’re waiting on a resolution. Amulya from our team has been in touch with you by email about the contact import issue and is awaiting your reply, so we can make sure it’s fully resolved. We’ve also looked into the issues you ran into on our website and will follow up with you on anything still outstanding. We’d like the chance to put this right. Please reply to Amulya’s email, and we’ll work with you directly until everything is working as it should. Thanks, JustCall Team

Response from JustCall.ioOct 22, 2026

Hi Ben, We’re sorry to hear about your experience. We’d really like to understand what went wrong with the AI side of things, whether that’s one of our AI features or any other functionality, so we can put it right. Could you reach out to us at [email protected] with your account details? We’ll make sure someone from our team looks into it personally. Thanks!

Response from JustCall.ioOct 5, 2026

Hi Braden, Thank you for your feedback, and for being a valuable customer for the past two years. We're sorry your recent experiences reaching our team took longer than they should have. While our AI assistant can handle basic questions quickly, we understand it isn't always the right fit for more complex concerns. In those situations, you can simply ask the bot to transfer you to a person, and it will connect you with our support team. We've also shared your feedback with the team responsible for this process so we can improve how conversations are handed over to our support engineers. Thank you again for taking the time to let us know.

Response from JustCall.ioSep 22, 2026

Hi Matthew, Thank you for the honest feedback - and we're sorry. Being passed between multiple agents over two weeks on what should have been a straightforward request isn't the experience we want anyone to have, and we take that seriously. The good news is you now have a dedicated contact, Chaitanya, working directly on your migration. He's recently followed up with the options to get this completed and is currently awaiting your response to move things forward — so please do check for his latest message (and if it hasn't reached you, contact us at [email protected] referencing this review and we'll make sure it does). We're committed to getting this fully resolved for you. Thank you for your patience.

Response from JustCall.ioSep 18, 2026

Hi Chad, Thank you for sharing your feedback. We're sorry to hear that your onboarding experience has been frustrating and that you weren't able to get the guidance you needed. We understand how important a smooth onboarding experience is, and we appreciate you taking the time to share where we fell short. We'll look into the concerns you've highlighted and share your feedback with the respective team as we continue working to improve the onboarding and support experience. If you're still facing any specific setup issues, we'd be happy to assist.

Response from JustCall.ioSep 3, 2026

Hi David, We’re sorry for the frustration and for the experience you had with our account verification process. While you provided the requested documentation, we understand that the verification requirements and the reason we were unable to proceed were not communicated clearly enough. As part of our compliance process, the business information provided needs to meet our verification requirements, including alignment between the business email domain and website where applicable. We understand that you made efforts to provide the requested information, and we sincerely apologize that we were unable to onboard you and that the overall experience did not meet your expectations. We take your feedback seriously and will work to improve how these requirements and decisions are communicated going forward. Thank you,

Response from JustCall.ioAug 31, 2026

Hi Ana, Thank you for taking the time to share this feedback. We're sorry your experience with our porting process fell short of what you should expect, especially given the impact this had on your business operations. We also want to acknowledge the unexpected downtime you experienced. Your account was temporarily restricted as part of a routine account verification check, and access was restored once the required details were confirmed. We understand that any disruption to your number's availability directly affects your ability to run your business, and we're genuinely sorry for the inconvenience and impact this caused you. You're right that you shouldn't have had to chase us the way you did, and you should have received an apology much earlier in the process. That's on us, not a reflection of effort on your part. Regarding the remaining number, our team had followed up with you and is currently awaiting your response. We'll also make sure this is picked on priority as soon as we get your response. Thank you again for your patience, and we're sorry it took this long to make it right.

Response from JustCall.ioAug 12, 2026

Hi Robert, We're sorry to hear about your experience and take feedback like this seriously. After reviewing your account, we found that it remained on our free trial throughout its lifecycle and was never upgraded to a paid subscription. As a result, we were unable to find any record of charges being made or funds being withheld on your account. We also reviewed your previous interactions with our support team, which were related to updating your account ownership and login email address. We couldn't locate any communication regarding a billing or payment issue. If you believe there has been a mistake or if you're referring to a different account, we'd genuinely like to investigate this further. Please reach out to us at [email protected] with the email address associated with your account, and we'll be happy to review the matter in detail. Your feedback is important to us, and we'd appreciate the opportunity to understand and address your concerns. Thank you