Beth T. C.
We used JustCall for over five years
Updated Review: We used JustCall for over five years, primarily as a place to port our number so it wouldn’t incur long-distance charges and could be forwarded to my cell phone. We rarely used most of the platform’s features, which are quite a big, yet over that time, we paid well over $3,000 for the service. When we recently switched to a new carrier and ported our number, we contacted JustCall to cancel our account. At that time, there was a $50 credit remaining, which they initially refused to refund. After requesting a review of the situation, the company has since agreed to refund the $50, which I appreciate. That said, the initial refusal was disappointing after five years of loyalty and significant spend, and it left a poor final impression. While the issue was ultimately resolved, the experience highlighted a lack of goodwill on the way out. Because of this, I would recommend JustCall.io for the ease of the breadth of features they offer, but potential customers should carefully review cancellation and refund policies before signing up.