JustCall.ioReviews of justcall.io

Things worked okay in production. I've got ten salespeople using it, and the app keeps logging them out every time they take the computer between home and work. That requires a two-factor or logs them out. That doesn't make any sense, and I brought it up with support, and they don't seem to care about fixing such usability bugs. I can't have salespeople logged out every day and miss important customer and prospect calls. The product has all the check boxes but lots of glitches. They don't seem to be very interested in innovating and improving the product glitches, even though I'm taking time to give them feedback.

They rely WAY too much on AI for support. Ran into problems with compliance and their forms do not allow enough room to provide the information necessary for proper review. They clearly didn’t read the information provided to them in the first place. They’ve trained their chat bots to patronize American customers, as if we’re all helpless children. It said, “I know this can be frustrating” over and over again. I wasted two months learning this system only to give up due to the lack of support with the registration process.

This is an expensive service for what you receive. Recommend you look at better options. We found a more responsive group for 90% less. The service is not responsive although the AI bot is strong. They have some questionable practices - just try to cancel and they charge your card then do not return the funds. Buyer beware.

The Bad: Data/Reports & Analytics are hyper skewed due to a system auto tagging feature that marks voicemails as "Human Answer". When rerunning a campaign it'll mix up your dispositions on the next round so your actual contacted prospects get mixed with non contacted prospects - increasing the skewed data/metrics Out of pocket $124 for a something I can't use due to refund policy. (Used for 2 days) The Good - Customer Support is above average. Super easy to use/setup. Awesome phone integrations like Sip/VoIP phones to be able to receive inbound calls. If you don't care about tracking real numbers. Take a swing at it.

Bait and Switch I signed up with Justcall as a google search landed me on a page where they touted their integration with Re:Amaze, and unlimited calls for just $19 a month. After signing up, I found out that the Re:Amaze integration is locked behind a higher pricing tier. Now it's $49 a month. But that's not all! With that tier, I need a minimum of 2 people- and the price is PER PERSON. So- in order to get the feature I initially signed up for, I would need to spend 5x the initial rate- $100 a month. I was able to look past that- my previous provider, Ooma, was also about $20 a month, so I thought no big deal. I can use this service just like I did Ooma, plus they offer texting. Sweet deal! Think again. The $19/ a month tier lists as a feature- and this is copy pasted straight from their site: Unlimited inbound calling**. Scroll to the double asterisk: ** Inbound Calling: Subject to Fair Usage Policy limits, toll-free excluded. (a) Essentials Plan: Under the “Outbound Calling and SMS”, the Customer has a limit of five hundred (500) outbound voice minutes per user Nowhere does it mention in that policy, that this ONLY applies to landlines or voip numbers. So when I attempt to call a customer's mobile phone, there is an entirely separate billing credit- where I have to pay an additional $0.018 per minute, ON TOP of my subscription. And get this- they do NOT offer refunds on annual subscriptions. At this point, I don't even care. I spent the money so you don't have to. Verizon is $15/month for a similar service with truly unlimited calling and texting. No BS. I would never recommend Justcall to anyone, ever. As for Justcall's reply- The fair usage does not include dialing mobile numbers in the USA. I had to purchase calling credits, and am actively using my credits balance, in addition to the subscription fee. Both the policy and the features listed heavily imply all calling is included. You have to dig very, very, very deep to see that tiny asterisk. Finally heard back on my port out request, added a star for that.

Great when it works but it never works. Non stop calling issues, contacts stop syncing from CRM, etc. I am having to chat their CS team at east 1-2 times a month to resolve issues.

It is quick and easy to set up so far the apps have been wonderful. However, customer service is now practically NIL unless you wanna pay for the ProService, which is double the amount(48 per person per month). If you do not pay for the pro service and just have the standard, it takes 15 minutes or more for someone to reply to a simple question before you can even get to a harder question. To set up a phone call for customer support. Most of the people are only available in the middle of the night for the United States and they’re only available a week ahead of you can score a time in the day. So there is practically no support doesn’t help you when you need help when your system is failing!! Another point is you cannot change the details of exporting files it doesn’t seem to be adaptable. For now I am keeping them but I would not recommend them to anyone else. For example, I have been chatting with them for a simple request starting at 11:30 in the morning and it is now 1 o’clock and there still is no resolution. They have not really understood what I’m asking so they can correct it or help me. They, however, love to put copy and paste answers that don’t answer the question.

UPDATE on Nov 9 2022: We were under the impression that each user cost $6/mo. It's actually $30/mo. This was never relayed to us during our many calls, and they refuse to budge on it. While I get it, a company needs to have policies and stick by them, they lost our loyalty. In the market for another solution. The support team (Bhoomika and Nupur) has been helpful through the onboarding and implementation process, although the ESL factor can be a bit challenging. Things I like - Hubspot integration is awesome. Very convenient and powerful. this was the main reason we went with Justcall - the dashboard and UI of the backend to set things up and monitor metrics. Nice, easy, fast. Things I don't like - They nickle and dime you for any additional integration or feature. the base user price is NOT what you end up paying - they charge a premium on numbers you own but don't use yet (parked for future use, to their credit, they did give us a discount after we told them it's a deal breaker) - they charge per minute, even for USA/Canada calls - if you have admin permissions, you see ALL numbers in your mobile app. I wish I could select my default number to interact with, and by default my UI uses my number, without having to select my number every single time I want to read text messages for example - the price jump from standard user to premium user is 10x. Kind of insane. And I can't select premium for a few users that need it, the entire company turns into premium users, which makes it not feasible, and I don't ever see it becoming feasible unless they change their model. - wish the mobile app had a better UI when viewing a contact, and provide the ability to copy/share a contact's number. Currently the only way to copy a contacts number from mobile is to edit the contact, and then copy from the phone field.