JustCall.ioReviews of justcall.io

I was not able to integrate with Monday.com without errors every time. Support was unable to help me resolve the issues. I was disappointed. - follow up to your response… we tried daily for 2 weeks to get it working. Your automated chatbot never gave us a answer that was helpful. You did not offer us live support until we were so frustrated we looked for a better solution … 2 weeks of poor support with no human help … your offer was too late. Try offering support earlier & we would have loved you, our first choice, to have worked out but there was no support … too late

Very unhappy about the services provided by JustCall and how their "help support" handles any issues. 1. I was charged multiple times for a mandated registration without being informed of a fee. Also, they had failed to process the information submitted the first time, so I had to resubmit my information and got charged again. When I requested for an explanation, the answer was simply it was charged by a third party and they will not refund. 2. We got several phone numbers from them only to be bombarded by numerous irrelevant phone calls 3. The call connection sucks. We ended up having to call the caller back with our cell phone because of the bad connections. When brought up to JustCall, they blame it on our internet connections and the caller's cell service. This is not true because we had the same terrible connection with different caller and different locations. 4. There was a screwup with their system where they keep sending me tons of emails with a confirmation code to login. When brought up to help support, all they do is run in circles and ask the same questions without resolving anything.

Amazing service, super user friendly service

DO NOT USE THIS SERVICE - We have tried so hard to use this and have had multiple issues 1. The mobile number we used for incoming calls stopped receiving calls and the called got a message saying "This number has been disconnected" - we dont know how long this happened for but it wasn't until a customer emailed us to let us know. We think it was an issue for weeks. 2. We had a new number (because the old one stopped working) and after a week started receiving 30-40 calls a day from people "returning a missed call" so the number we had was being used by someone else. Just Call could not solve either of these problems quickly - if at all, and their solution was to get a new number. Really great for a business that wants customers to be able to call them back... They are unreliable, they can't solve critical issues and their customer service is sub par.

It is quick and easy to set up so far the apps have been wonderful. However, customer service is now practically NIL unless you wanna pay for the ProService, which is double the amount(48 per person per month). If you do not pay for the pro service and just have the standard, it takes 15 minutes or more for someone to reply to a simple question before you can even get to a harder question. To set up a phone call for customer support. Most of the people are only available in the middle of the night for the United States and they’re only available a week ahead of you can score a time in the day. So there is practically no support doesn’t help you when you need help when your system is failing!! Another point is you cannot change the details of exporting files it doesn’t seem to be adaptable. For now I am keeping them but I would not recommend them to anyone else. For example, I have been chatting with them for a simple request starting at 11:30 in the morning and it is now 1 o’clock and there still is no resolution. They have not really understood what I’m asking so they can correct it or help me. They, however, love to put copy and paste answers that don’t answer the question.

I have only been using this system for about a month and so far it has been pretty easy to navigate. Thanks, Sonia

I have used them for two years, and every month, the same thing happens, the sync between Just Call and Podio gets lost... I spend several days with Call customer service to fix it each time; they all act as if they have never seen it before. I'm right in the middle of one issue again, and so far, on this one, seven different people at customer service have requested the same information from me repeatedly. When this happened the first time, they called me. We got it fixed in 5 min, so I know it is a quick fix if they just wanted to help. HORRIBLE SERVICE!!!!!

Great Customer Service! Always so helpful