Rockey
Terrible customer service
It's now Late February, I still have not received 2nd tool for the springs nor have I received the second basket ball hoop. 2/23/2022. Rockey Good afternoon! I ordered Two Flex 150 trampolines in early December and received both in prompt time. Because I didn't receive the basketball hoops that were included with the purchase, I have called your service line 866-305-7238 four times and left four messages on your recorder but no returned call. I sent an email that took four days to get a response and the response was incomplete. We assembled both units last week. The first unit had the instructions and the tool for the springs. In the second unit, the bars were banged up and the instructions and the spring tool were not included. This has been a bad experience. I feel bad because the units are very nicely made and assembly was easy to follow. Thanks Rockey
Response from Jumpflex TrampolinesJan 25, 2022
Hi Rockey, Thanks for taking the time to leave us a review. Sorry to hear that you had not received an initial prompt response from our Jumpflex™ team during this time of the year as we were experiencing an influx of inquiries during the Christmas season. However, I can see that our customer support team had responded to your inquiry in an attempt to rectify this for you. I apologize for the delay and for any inconvenience this had caused you. We greatly appreciate your patience during this time and for your feedback which we will most definitely take on board for future improvements to our services. However, I am pleased that overall you are happy with your Jumpflex™ product! Warm Regards, Renee Jumpflex™ Customer Support