Joyride HarnessBeing a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Susan M.
I'm contacting my credit card company now to get a refund on this. I work too hard for my money to have it stolen.
Response from Joyride HarnessFeb 25, 2020
Hi, Susan! Could you please edit your review to include your order number so we can assist you? We can help with your refund. Thank you.
Joseph B.
Order #413823 I wish I read the reviews before ordering. More than 3 weeks, nothing. No customer service numbers. Nothing. All I got was did you receive your order. NOPE, I did not! The phone number doesn’t work. No response to email. Please refund my money.
Response from Joyride HarnessFeb 25, 2020
Hi, Joseph! We experienced a delay with processing and shipping orders and it appears your order was one that was affected. We apologize for the inconvenience and have successfully canceled and refunded your order. Please check your inbox for confirmation emails. Thank you.
T B.
I want a refund. I have ordered 2 harnesses and of course they have my money but I still have not received my order. Still have not received any email that they received my order, or where it is in the process. I wish I had never ordered from this company as all the reviews said! Terri B
Response from Joyride HarnessFeb 25, 2020
Hi, Terri! We experienced a delay with processing and shipping and are happy to assist you. To cancel and issue a refund, we'll need you to edit your review to include your order number. Thank you and apologies for the inconvenience.
Vinny B.
So the saga continues, after replying to the company with my order number when they saw my review the thg still have not made any attempt to fix the problem. I'm not sure how they are still in business with 86% of the reviews are 1 star. Stay away from this company, I made the mistake not checking this company out before making a purchase. I have filed a claim with my credit card company to get my money back.
Response from Joyride HarnessFeb 25, 2020
Hi, Vinny - We've seen your edit with the order number of 414379 and have successfully canceled your order for a refund. You should now have email notifications of this. Thank you.
KT
If you are sending a replacement our address has changed. No one has contacted me yet! Order # 416817 We bought a harness a year ago and it works ok so we thought we’d buy another one for our new pup. I put it on her, made sure it was snug, and away we went for our walk. About a block away, she wiggles out of the harness! It was scary because she’s a puppy and still working on “come”. I finally caught her. When we got home I notice the strap That goes under her belly was very loose. How does that happen?!
Response from Joyride HarnessFeb 28, 2020
Hi, KT! The strap loosening is a sign of a defective. Please edit your review to include your order number and we'd be happy to set you up with a replacement! Edit 2/28/2020: Thank you, KT, for editing the review to include your order number! A lead agent is connecting with you shortly.
Elaine B.
The worse company I have ever dealt with! I ordered two harnesses. One was right one was not. I contacted via message support after not receiving responses to my email. Mid January I was promised a new harness and told to keep the harness sent as it was their fault. I donated the harness and it’s now February 20 and no harness. January 17, I was told it was processed and they would supply a tracking number. Nothing. I reached out again and again and each time I was promised it was sent but no tracking number supplied. This is a very very bad company. If you are lucky enough not to have any issues you’ll live the harness but god help you if a problem. They lie and lie and you sit and sit waiting believing their lies.
Response from Joyride HarnessFeb 21, 2020
Hi, Elaine! Could you possibly edit your review to include information on what harness you should have been receiving? I see two different harnesses in your order. Thank you and we apologize for the inconvenience and will be raising this to management.
Nikisha
I had been debating for months about ordering a couple of harnesses for my dogs. I finally decided to bite the bullet and placed an order on February 7th. I was under the impression that my order would ship in 3 to 5 business days. I have still not received a shipping confirmation as of February 20th. I wish I had read the reviews before placing my order. I have tried to contact the company to no avail. I just want my money back. Please issue refund. Thanks
Response from Joyride HarnessFeb 21, 2020
Hi, Nikisha! Your order was affected by an unexpected delay of our warehouse restocking products. A customer support agent should have contacted you regarding this to see if you'd like to proceed or cancel for a refund. We apologize for the inconvenience. Your order has been canceled and refunded. You'll now find email confirmations in your inbox. Our sincerest apologies and thank you for bringing this to our attention.
Christopher H.
I ordered (Order #396778) two Small harnesses in the red and fall plaid for our dogs right before Christmas. They ended being to big, but I thought this wasn't a problem because they advertised free exchanges on their website. Everything is done thru their website including returns/exchanges. I requested Extra Small exchanges for both harnesses in the red and fall plaid. (Return #8CFD48) They received the returns on Jan 13th, but I didn't receive an email that they received the returns until Jan 28th. It is now Feb 19th, and I haven't received my exchanges. I tried the live chat on the website, but those reps are powerless to do anything. They make promises that they made a urgent request for someone to reach out to me. The phone number on the website is "informational" only. There is no way to reach anyone there. I have sent several messages with a request for my money back via their "contact us" page with no response.
Response from Joyride HarnessFeb 21, 2020
Hi, Christopher! We're having our support team look into this for you and our lead agent will be in contact with you to see this to a resolve. We apologize for the delay in properly assisting you. Thank you for bringing this to our attention.
