Joyride HarnessReviews of joyrideharness.com

I really wish I'd read reviews before I made my purchase with Joylife or Puglife Harness... whichever it is today. Order 416252. I received one email a week after my order saying my order would be delayed 7 days. No problem. 14 days... nothing, 21 days... nothing. I reach out for an update, and surprise... NOTHING. I reached out via email, via their website, facebook (twice) and was asked for my order information as a response to another negative review. I've provided my order information 4 times - a little customer service goes A LONG WAY. Sent my 5th correspondence asking for a refund this morning, but I don't expect a response at this point, I'll just call my bank. Buyer Beware.

Well I am updating my review for the second time and not good! Received the harness today and it was not what I ordered. Was supposed to be a Teal XL and I received a black harness. I will keep this harness but would not recommend anyone to buy from this company. I will be ordering from another company in the future. Very disappointed and frustrated with this company. Thank you, LeeAnn Wilson :( ///////////////////////// I am updating my review because they have started communicating with me and that was my biggest complaint. They are responding and that is what we the customers are wanting. Thank you and have a great day! :) ////////////////// Have not received my order#417175 and cannot get anyone to respond to me. You state that you are a small home grown company but that is not an excuse for the way you are treating your customers. The least you could do is communicate to your customers so that everyone is understood. You have my money and I want my the harness that I purchased. If you cannot fulfill on your end the start refunding so that people can go to a legitimate business to buy a harness. I hope you will respond to this message. My name is LeeAnn Wilson In Axtell,Texas order# 417175.

I'm writing a NEW updated review as I'm not sure my old review is actively monitored by company reps. We ordered a large harness late last year. The order number is 396766. The harness arrived, but it was too big, so we requested to exchange it for the next smaller size. The company approved the exchange, I sent the harness back, received a reply that they received it and then.... NOTHING. I complained about this on this site and the company did respond- with ANOTHER EXCHANGE APPROVAL. I don't need another exchange approval, I have already sent the harness back. The company has the harness that I sent back. What I want is the same harness, in a medium size, sent back to me. Terrible service.

NO idea why people are so unhappy with the Puglife Harness. I walk my mixed-breed, 70# dog with one every day and it works great! Everyone always asks where I got it. I love the reflective strip across the chest. And I love the sturdiness of it as well as how EASY it is to use! Fastest harness to put on that I've ever used. And probably the ONLY one that my dog doesn't get all fidgety about wearing. I highly recommend this harness. <3

I placed an order on 2/10 (#417056) and have yet to receive any information on my order being shipped. Additionally I have been unable to contact anyone in customer service. Nobody has responded to either e-mails or Facebook messages. Nobody answers the listed phone number and the “24/7” online chat is not functional. I’ve been in sales the last three years since I left the Navy and I have to say this is one of the worst customer service experiences I’ve ever had. How did you legitimately receive 12K+ five star reviews? Please cancel it and issue me a refund. Thank you.

Trying to return harnesses and can not access company for returns. I have spent a month trying to and this is ridiculous, change your name and disappear?????

DONT PURCHASE FROM THIS COMPANY IF YOU WANT TO DEAL WITH THEM ASKING FOR YOUR ORDER. They dont email back no matter how many times you send them an email. I have to message them through facebook and they said they having a delay because they dont have any in-stock on their warehouse, why sell if they dont have any in-stock. Its almost a month and nothing yet. They delete and filtered all the comments on facebook and they will stop you for sending comment to other people so you cant comment and tell people how this company is horrible, they can even block you. Dont ever purchase from this company not worth your time and money!

DO NOT PURCHASE FROM THIS COMPANY!! I wish I would have read the reviews. I purchased 3 harnesses $107 on Feb 9, 2020; today is Feb 24th. I’ve tried calling, emailing, & instant message with NOTHING! No response & no shipping expected emails. I’m calling my credit card to report as fraud!