Joyride HarnessReviews of joyrideharness.com

This company is terrible. I have a defective item, the harness belt keeps coming unclipped. A week ago I tried to call someone, of course you can't speak to anyone. I live chatted with someone which got me no where. He wanted me to return the harness and ask for an exchange. I explained how I can't send back the harness until I get a new one because I still need to use this defective one. I don't have another one to take my dog out with. I told him i wanted someone to call me. He took all of my info and promised someone will call me and I would hear back. It's been a week and not a call. I just tried to do a live chat and that function is not working. Just terrible. I have no idea how to have someone call me. Their product is defective and no one will help me. So frustrated. I dont have my order number as I purchased this 6 months ago. If someone can call me I can give u all the details

I placed my order for the Joyride harness March 2 and received it today, March 12. It was shipped via FedEx and the delivery completed by USPS. I think there surely is a more expedient way to ship??? I paid extra to get it quick. It didn't come quick. On to the product, It is Very Nice! It is attractive and very well constructed. I have just walked my pooch with it once but I can see that it will work great to control her tendency to pull hard without hurting her. I ordered it on the recommendation of a dog owner I met at the park and I must say I am very satisfied. From what I can see they are a small company and need to work on some logistics of product delivery but, I would order another one and recommend it to my friends. Again...very nice product. Thanks!

Order#395395. First ordered on 12/7/2019 for XL plaid fall harness. I immediately returned it to exchange for a MD plaid fall harness. On 1/20/2020 I received an email acknowledging their having received the return. The exchange came at the end of 2/2020. The problem was that the harness exchanged was another XL fall plaid harness. I have tried to get in touch with the company to find out where to send this XL harness as the website would not allow me to print a return address. I have had no response for over 2 weeks. I believe I am out the money I spent. Really was looking forward to the help with my dog’s pulling!

If I could give less than 1 star, I absolutely would. The worst customer service I have EVER experienced. I've tried to contact through email at least a dozen times, the live chat is a flat out lie and the phone line is non-existent. I've tried the web form with no response. I ordered in late December and received in late January. I returned due to sizing and they STILL haven't responded to my repeated requests for my MONEY BACK. ORDER #399419

I've had a good experience. I ordered the product on Feb 25th and received it yesterday. Everything was correct, and I got timely updates on order status as promised. It sounds like from other comments here and on FB they had some issues with their supply chain and got woefully overwhelmed, and I know they also changed their name around the same time which also probably doesn't help impressions. I found this site a day after ordering and was extremely worried that I would have issues- but all went as expected. We tried the product out and it is pretty darn cool, goes on easily, easy to adjust, all that good stuff. So just wanted to let people who are considering purchasing that at this time, for me, it worked out well.

Order # 417294 Absolutely the worst customer service I have ever encountered with ANY company online. I ordered a harness mid- February and have not received it, I have written to the company on their contact form twice, tried to use the chat line (worthless) and the phone goes nowhere-just directs you to customer service which is non-existent. I am beyond frustrated. My sister has 3 harnesses and it's not the product that is the problem- it is the company. I'm ready to report to BBB- it seems the only viable option.

Same issues for me. Ordered on February 9th. Order #416905. Checked on it shortly afterwards and received an email saying the order had not been shipped. I understand that anyone can have delays. Emailed again - no response. I received an email asking me if I had received my order. I replied that I had not. Sent two more emails. Tried to do an online chat today. That function doesn't work and of course trying to reach anyone by telephone is not possible. I sent another email tonight telling them if I didn't receive some sort of response, my next email would be to the Better Business Bureau. I, too got sucked into what looks like a great product. It isn't a great product if they never ship it out. While they did get back to me and said the order was on the way, there is no excuse for no response to three emails, an online chat that doesn't work, and a phone number that does not allow you to leave a message or speak with a customer service person. In addition, this company is being investigated by the BBB because of the high number of complaints.

I purchased a puglife harness in February, and I recieved it one week later. When I got my credit card statement, I saw that I was billed for two of them; one at full price and one at the sale price. I bought mine at the sale price and I received one in the mail. I have been trying to get someone at puglife since, and I can't seem to get any response. Today is March 3, 2020. Never again !!!