Joyride HarnessReviews of joyrideharness.com

It fell apart about two months after I bought it

Awesome harness for pugs!!

The harnesses kept loosening while we walked. I stopped using them after a couple of weeks. Would not recommend this product. And the no pull concept does not work at all which these.

I love this harness

Did not work for my dogs. Too bad I was hoping this would make them walk better.

It has been over two months since I ordered my harness, and they sent the wrong one. I have sent over 25 emails back & forth, communicated over facebook, tried to call their INACTIVE, yet publicly published phone number. FIRST, their conclusion after 1 month of communications was to keep the harness - now they are asking me to send it back to them, on MY DIME. Communication is inconsistent, and they don't even know their products- which means when I ordered their special edition "Winter - All-in-one" which costs $10 more than their standard harness (because it included flashing lights for night saftey). They sent a standard harness in BLUE, which did not include the safety lights. All I have asked is for the correct harness. First few emails argued that the harness was correct, despite the pictured comparison of what I ordered vs. what was sent. Then they told me to keep the incorrect harness, and would send me the correct one when back in stock. After it came back in stock, they are now telling me to return the harness (along with filling out a form that says I may be docked some of the money I already spent on it because it was used), that I have already begun to use because they told me to keep it. I have never seen such blatant lies from customer service that I have received in writing, that they refuse to honor. After posting this review, they finally refunded the $10 I paid for the little lights that you attach to the harness, because they were out of stock. I can't believe it took 2 months & SO many back & forths via email, and this review online in order to get this accomplished. They need to get their customer service phone number in order because this would have been taken care of in 5 minutes on a call vs. 25 emails.

Horrible product for small dogs.........it has a critical design defect that causes pain! I'm using these two harnesses on Pomeranians 6 & 7 Lbs....... The dogs can't use them because it hurts them and one of them cried out in pain! The belly strap with huge clip is located right behind their upper left leg and causes pain as it digs in on only a short walk. I've tried adjusting the straps and nothing seems to help. The clip is not movable but should be located in the middle so it doesn't hit the dogs upper leg and cause pain. These XS size are supposed to work for small dogs like my Pomeranians according to their website. Also, customer service is horrid........phone number is a pre-recorded message and no way possible to talk to anyone. The message directs you to the website for "live chat",,,,,,,their chat does not work at all! Don't purchase from Pug Life Harness or Joyride Harness.......terrible product and zero customer support. Requested a refund several times and they ignore my requests! 3-23-20: Update after Puglifeharness's reply below... ORDER #421542 I expect a refund in full for defective designed products, not a deduction of $7.95! So you ignored my multiple emails, that you responded to, but offered no means of a refund until I post a negative review online? Then you completely ignore the horrid customer service with no way to properly contact anyone at your company to discuss the issues! Stay away from this company!

Logo says last harness will ever have to buy.Guaranteed.Not true.Sent photo of one that has metal ring broken off.Received response out of warranty and have to purchase new one. To be fair should add that they did replace harness that had faulty latch with no problem.