Nikki
Excellent harnesses and superb customer…
Excellent harnesses and superb customer support
Response from Joyride HarnessApr 17, 2020
Thank you so much for that. We work hard at improving our customer service.

Being a dog parent is one of the most rewarding things and we understand that fully because we are dog parents ourselves. Our relationship with our dogs is important and there’s no better way to strengthen that bond than through something we already do with them daily: Walks.That passion for our very own fur babies and helping other dog parents is what created Joyride Harness and forged our products.Today, we remain a tightknit family-ownedbusiness.🐶USA Owned & Operated
Joyride Harness (joyrideharness.com) has 3,958 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Nikki
Excellent harnesses and superb customer support
Response from Joyride HarnessApr 17, 2020
Thank you so much for that. We work hard at improving our customer service.
Eric H.
Great harness but cinch webbing is slippery and has to constantly be tightened to accommodate our sausage like English Bull Terrier
Don L.
This is a ripoff site ordered 2 harnesses on 4/2 paid extra for express processing as of 4/14 have not received them. We tried to contact via email 3x no response, Phone Number (just a recording) and their Chat does not work for past 3 days. When I check FedEx tracking number given it says it was created but product was never shipped! I am contacting CCard company now to contest the charge and hopefully get my money (which by the way they quickly took) back.
Response from Joyride HarnessApr 14, 2020
Thank you for bringing this to our attention. I have reached out to our shipping team to get an update on your order. I will also reach out to you on email. Our shipping time should be 7-10 business days. We do not have express shipping. We do offer priority processing.
John F.
I guess I would feel better about this product if the first 4 or 5 five star reviews didn't read like they were all written by the same person trying to "sound" like different people. That said, I followed up these reviews with some research. It seems that the harness can be very effective. There are hoops on the sides to help train pullers, but you should not use those hoops all of the time, as they are not as strong as the top hoop. The harness is easy to use, so long as you make sure it is fitted properly. If not properly adjusted, it could ride up into sensitive areas and cause friction blisters and sores. But then, you would have that problem with any improperly adjusted harness. Something that gave me pause about buying my own Harness was that I found many complaints about this company submitted to the Better Business Bureau. Complaints about customers paying, but not receiving their harness, complaints about not getting money back for returned merchandise, and complaints about not being able to reach anyone for questions regarding either of the above. Still, I am willing to give the company the benefit of the doubt. They appear to have a great product. Perhaps, the company will improve as it matures. I certainly hope they figure out customer service soon. It is essential for any successful business.
Response from Joyride HarnessApr 14, 2020
Hi John, Thank you for the feedback. We appreciate you giving the company a chance. As we grow we rely on honest feedback from customers. As any new and growing businesses we do try to improve the things that are not making customers happy. As for the complaints on BBB. We do have some but we have triple the amount of positive reviews from happy customers. If you would like more information regarding your order. You can write into [email protected]. Our team is more than happy to give you updates on your order. Thank you again for taking the time to give some honest feedback. We will continue to work on improving our service as well.
Shannon
We love the Joyride Harness! It's exactly as it says. Fit is perfect, look is cool, easy on easy off. Niko seems to feel more free and tends to behave better because of it! Thank you!
Response from Joyride HarnessApr 14, 2020
That is wonderful news Shannon. Thank you so much for sharing. If you would like your dog featured on our website. You can send a picture to our facebook page. JoyRide Harness. Attention: Sharon with your order number. :) Thanks again for taking the time to review.
jack G.
When I was looking on stuff online, I found Joyride. I decided to show this to my mom. When she saw it, she wanted to buy it. I got in 3-5 buisness days. When we got it, we went on a walk with our two muts. Our two dogs love it so much. its so much easier to put on the dogs. Before, we had another brand and you had to strap it over their head and snap 2 straps on. When we got Joyride, we went on a 3 mile walk with them. Our dogs were definatly not pulling hard and walk right by your side. Definatly check it out. It was before 70$ and was on sale for 40$ when we got it. Again defintlay check it out.
Toni L.
This harness has helped me control the pulling of my extremely strong pit bull/boxer mix. By using the side hoop connector, he has learned the heel command.
sharon J.
the the pug harness and seat belt for my black lab mix rescue. walks great with the harness doesn't pull and love how the harness fits and how the seat belt can be clipped on the harness great product