Joyride HarnessReviews of joyrideharness.com

This is a CHINA product. NOT MADE IN CALIFORNIA!!! There’s no real customer service. The harness is CRAP and Hugh risk of your dog escaping it. Shop elsewhere. It took 3 weeks to get an expedited order FROM CHINA. Umpteen attempts to reach anyone at Joyride were ignored until I threatened fraud action. I got anonymous, robot type reply. ONCE. Trying to return the very late, crappy harness is a struggle I’m still navigating. Save yourself hassle and buy from reputable companies.

This company is very borderline dishonest. They advertise a harness at 50% off. When you click on the harness, it's set at XS. You move the size up and the price increases $5. They ask for your email to receive 10% off your order. You order the harness that has already increased $5.00, then it says if you add $9.95 to your order the shipping will be removed, so you check the box for the seatbelt leash that's $9.95. You checkout and $4.95 shipping has been added because you used the 10% discount offered to you for giving them your email and your order is OVER $49.00 because you used the 10%discount they added. I chatted with their associate to understand what was happening. I had to take a screen shot for him to understand what I was unhappy with. I was $.87 over the amount to get free shipping. I cancelled the order as I don't feel comfortable dealing with companies who manipulate the consumer, especially at a time like this during Covid 19. I placed an order last week for 2 harnesses I haven't received yet for my current dog. I'm rescuing a dog from Beagle Freedom Project who I just found out should arrive next week. I thought I would get him a harness, which is a splurge for me, but with this amount of deceptiveness it's not worth it.

I am so disappointed. I was getting for my grandpup who is awful on a leash. I ordered on 5/2/2020 and zilch to date. It has not been shipped yet. I believe it must be made and shipped from China and this is not the 1st time I have lost money on the China companies. No ethics, no service, no understand English. This company has less than zero communications and don’t care about the customer. Need to keep writing negative comments and maybe people will stop buying their lies.

Same as the rest. Ordered 4 weeks ago, paid for expedited ship. Received Fed Ex tracking number, Fed Ex never received the package. No response, no chat. Sadly, No faith this will be resolved.

I ordered a harness, seatbeat securing device, and a collar. They said that they sent it via USPS. USPS shows that they haven't received the product. I can't get anyone to respond by email to advise of shipment. DON'T try to call either! They put you in a phone tree circle...you'll never reach a customer service agent.

I ordered a harness for my 90 lb. lab on April 27 and have still NOT received it. I have called, emailed and chatted and have not received the harness. My order was never received at FedEx. I just spoke to a rep at FedEx. A label was created on April 29 and it has not moved. I was also charged for the harness on April 27 and still no harness. I just need someone to contact me. Order# 474452

COMPLETE SCAM Was charged extra for Expedited shipping and it took weeks to receive harness. In the meantime I attempted to cancel my order through many emails and Instagram messages with zero response.

Horrible. No customer service. No harnesses received.