Joyride HarnessReviews of joyrideharness.com

Three emails, one failed customer service call, one failed online chat. They sent me the wrong size and so far the path to get the correct size sent to me and to get the wrong order sent back is a disaster. Customer service is nonexistent. Ordering service is non-existent. I will NEVER order anything else from this company again. In fact, I think it is all run by bots and not with any human oversight.

The harness constantly loosens and slides to Beau’s side. I readjust the straps every time I take it off, to make sure it is tight on the next walk. I contacted customer service, but never received a response. The daily loosening is frustrating, researching other harnesses.

DO NOT BUY FROM THIS MERCHANT. They said the item was shipped, but no tracking number was ever assigned. Their 888 Customer Service number doesn't exist. Every time you contact chat, they say they will notify Product or someone else, and that a response will be received in 24-48 hours... it never happens. After fooling with this for a month, I asked to cancel the order and refund. The Chat person quickly said they would request one, and then ended the chat without waiting for a response from me. I just submitted a dispute through my credit card company. 7/17/20 Update: The product, which was ordered on 6/7/20 just arrived. The product seems good, but the headaches getting the product far outweigh the value of the product. I would buy a similar version from somebody else.

This company tells you if you pay for priority it ships fast. DONT WASTE YOUR MONEY. They dont ship any quicker! It is false advertising!

This is a fraudulent company. DO NOT DO BUSINESS WITH THEM. They say you item has shipped, but in reality it is not. They send you a tracking number, saying it has shipped, but anyone can create a FedEX label, and it will give you a tracking number. It will not however update until the physically receive the package to ship. Joyride Harness will say its an issue with the shipper updating the tracking, and not because they have not given the package to FedEX. They is their scam. They hope they can lead you along long enough, that you can not do a dispute/chargeback on your credit card before the timeframe allowes. They keep saying be patient it will update. Yes when they actually ship the package. They have no working phone number, and all correspondence is through email, and they are slow as molasses to respond 3 minimum, just to give you the same BS the shipped should be updating the tracking number. RIGHT????? I got a reply from Joyride that said that my order has been delivered. That is correct, but only after I disputed the charge with my bank and my bank refunded my money, did they actually ship the item. I WILL NEVER DO BUSINESS WITH THEM AGAIN.

I am not one to write reviews, but I could not contain it anymore. Since ordering their product I have been bombarded with emails and offers when all I want is my harnesses ordered for my dogs. It will be over 3 weeks since ordering 2 harnesses from them and nothing.... but still the offers keep coming. Guys, just a suggestion, work more on getting the product to the customer and not on the after sales pitch (WIMO will not work if you can’t get them the first sales items) Just saying!

I have not had a good experience- the harness looked great when I ordered it! My dog is small - he is about 14 lbs I ordered the small and we were getting ready to do a doggy dash and it just slides right off I’ve messaged your company twice asking how I exchange it and no answer - I love the harness but my dog must need the extra small - he does have slippery hair lol I need help thank you

I have trialed so many collars and harnesses in the past 7 years of my dog's life that I can't count. One would think by this time, something would've worked. Amongst others, I've tried "pet corrector" sprays to "no pull" vibration collars, to gentle leader harnesses. She is hardly a huge dog (60 lbs), but she is an extremely hyper and crazy-strong female golden retriever. I never had such issue with my dogs in the past but she is special; incredibly sweet but super strong, resilient to training, desperate to pull. I had enrolled her in daycare as I was totally unable to control her on a leash. I had given up on walking her, instead giving her the opportunity to run herself out with other dogs at daycare, which I knew was so good for her, and the right thing to do given her energy level. At the same time, I was missing walking her in addition to this, yet her thrashing on the floor when I tried putting on other harnesses exhausted us both. I ordered the joyride harness with absolutely no expectations. I figured if it didn't work, it would be one more attempt, but at least I would've given it a try. I am so happy to say that this is the harness that has finally worked. I am able to walk her with the leash connected on the side loop, and she does not pull. I would not have believed this could work had I not experienced this for myself. It is also so easy to put on her without the thrashing that we experienced before. Honestly, I can not believe the difference this harness has made. So simple in its design and yet so effective. Thank you so much, this has changed everything.