Joyride HarnessReviews of joyrideharness.com

Do not order! I placed an order over three weeks ago. They STILL have not shipped my order. There’s no customer support person to speak with, you have to email or Facebook chat. They gave me a tracking number finally, but FedEx never received the package. Constant excuses on behalf of Joyride. They tried telling me FedEx is bad about scanning packages in. Bull crap. Update**they blocked me on Facebook, lol! That tells you the legitimacy of this company. Second update** Disputed charged with my bank. Showed them a screen shot of our Facebook messages and FedEx where FedEx NEVER GOT THE PACKAGE. Easy peasy! I was already credited by my bank! Update***. Please know that the response below is absolute B.S. there was no ‘bad talking’, LOL. Oh, I wish I could post screenshots! Here’s a snippet of part of the conversation: “My order was over 100 bucks. Reading other reviews, I see you have a pattern of claiming FedEx has received the package and then blowing customers off when they call you out. There is NO REASON a legitimate company can’t provide a solution.”

I was so excited to get this harness but after just a few uses realized it was not so great. I bought two for my bigger dogs and they have easily slipped out of them. I am constantly having to adjust the harness tightness, while on a walk! Sent the information to the company and never received any type of response from them. The harness does NOT keep the dog from pulling! Super waste of money! ** update ** I watched the video and did exactly what it says, they are still able to slip out from the harness, they are smart and learned how to slip out of the front.

After only 5 uses the front strap snapped clean in half! I figured it was some kind of defect and after contacting the company they basically accused me of lying about what happened and said a strap would not break that clean otherwise! I hate to break the news that your harness did in fact snap clean in half after a very strong puppy tugged ahead.

I purchased this harness when it was the pug life store and I rated it 5 stars. Now it is the joyride harness. I decided to buy 2 harnesses from them because the first one I bought is wonderful. Well, these harnesses are poorly made. They must have sold their company to these people and they changed the material on the Velcro strap and the belly strap. The stitching is also poorly done along with the glue holding it together. If I could then 0 stars I would. Do not buy. I will keep using my old harness until I find another one.

Buyer beware!! I never received my harness or other items and despite having contacted customer service by email numerous times they have offered no resolution or refund (they do not provide any customer service by phone - only sales). I purchased another harness from them over a year ago and was very pleased with the product but obviously their customer service standards have gone down significantly. One agent shared that it appears my items have been lost in the mail so why not just send a replacement?!?

Wish I had come here instead of reading the "rave"reviews on Joyride Harness website - even having ordered their product, there's no place for me to leave a review on their website, so it tells me that their reviews are solicited. 1) I've learned that no harness (even one with side rings) will help with pulling. That just takes training. 2) The harness needs to be longer on the body. It stops short of the shoulders. 3) The slick adjustable strap makes it impossible for it to stay properly adjusted. I'm constantly having to tighten before using. 4) The buckle of the strap is in my dog's armpit. 5) The thick strap that goes over the head actually makes it difficult to take on and off. It gets caught on the dog's collar. 6) Speaking of collars (ordered them, too) I would have thought if I ordered an orange harness and an orange collar that they would be the same color of orange - not even close. The only thing I like about the color is the nameplate so my dog doesn't have to deal with dangling tags. (but I could've gotten that elsewhere)

Although the quality and look of the harness is great, I would not recommend it for dogs who have very short hair. According to the size chart, my dog Maggie needed a size L. Once I receive the harness I realized it was way too big. It took several weeks to get a replacement in Medium. I have read the instructions (and also talked to their customer representative) and have tighten the harness as much as comfortable as possible for Maggie. Unfortunately it continually slides to one side or the other during our walks. The main strap seems to loosen up within 10 minutes of walking. Part of the issue I believe is the material on the strap, which is very silky, doesn’t hold well with locking buckle. Again I think it would be better on a dog with longer or more coarse hair but not great for a sleek body, short haired dog like cattle dog, pit, etc.

Edited: I recently started using this again. It moves a bit but now that my dog is chunky it’s not too much of a problem. Also super easy to put on! I adore how this harness looks, but it we find the belly strap loosens over the course of a walk to the extent that my dog has slipped out of it in public on a couple of occasions. Luckily she comes when called :) I initially thought there was something wrong with the belly strap and they were good enough to send a replacement, so customer service is great but we have the same issue with the replacement. My dog does have a tendency to pull a bit, but she’s a 20 lb puggle so not ridiculously strong so I think this is a design flaw. This doesn’t ultimately do what we need it to do the hunt for an easy on secure cute harness that doesn’t encourage pulling continues.