Joyride HarnessReviews of joyrideharness.com

This company is awful, I purchased one harness and didn’t have a problem but now it’s not even a year old and the velcro is getting worn down and he stills pulls me. I wanted to still train him on it so I gave them the benefit of the doubt and bought my neighbor one. Well it was too small so all I wanted to do is exchange it. Boy that was an ordeal and I still haven’t received the new harness or my moneybag it’s been almost a month now. If you buy something buyer beware they never get back to you and there is no one that you can talk too. Do your research

Awful just awful! I purchased my stuff on 11/30. With several emails back and forth I finally got a tracking number that was just simply created to give me a number nothing has shipped and now I’m being told due to covid everything is pushed out 10-15 days. But I received an email asking if I’m enjoying my order. This seems bogus and they won’t refund my money and cancel my order. DO NOT BUY

This harness is actually really terrible. It doesn’t stay tight, and saying it’s a no-pull harness is misleading, as it does not prevent pulling even a little. They are also not true to size.

I wish I'd seen these reviews before I made a purchase. I've had the exact same problem many of the other reviewers refer to: the strap around the dog's chest is too slick and loosens immediately. I can't keep the harness snug to my dog. I have reached out to the company and await their response though now I'm not optimistic they'll address it. I recommend buying another harness—probably at half the cost.

Ordered 2 harnesses and a leash. Package never arrived. Called no customer service what so ever. Contacted my credit card company and they refunded me right away. Do not waste your time trying to deal with these people they have no clue.

This company is not equipped to manage e-commerce. I paid for USPS + expedited shipping on 12/10. I immediately received an email saying it will take at least 7-10 days to get updated tracking from DHL. I have a tracking number provided by joyride but DHL doesn’t recognize the tracking number. I also received a text message after placing my order that there was an issue with shipping. When I followed up with customer service they said I had received it in error. I’m really starting to wonder if I will ever see this product.

I ordered in october. it's mid December now. Still no harness. I do have several emails promising delivery but still nothing. My advice is don't buy. Unless you want to consider it a charitable donation.

Terrible customer service. I sent back the harness because it did not properly fit my dog and besides, it was super stiff and had to be uncomfortable. I sent it back and emailed tracking info (per their instructions) - back in early OCTOBER. It is now mid DECEMBER and after contacting the company a few times, still have NOT received a refund. They insist they did, but they HAVE NOT. BUYER BEWARE