Joyride HarnessReviews of joyrideharness.com

I bought a Harness for my puppy and have bought a second one now that he's 8 months old. Love the quality and substance of these harnesses, but only issue is how long it took to come!! Be patient. Worth the wait.

I HIGLY RECOMMEND THAT YOU DO NOT PURCHASE THIS HARNESS. I ordered a Joyride Harness for my pup a couple of weeks ago. Since then, I have received 3 emails with "updates" on my order... but they contain no actual information about my order. "We thought we'd reach out and give you a quick update on your shipment, as keeping you informed is important to us. As we are also continuing to receive a large increase in orders during this time, we are currently experiencing small delays in fulfilfilment. Our team is hard at work fulfilling orders and we want to assure you that yours is being processed! We will make sure to keep you updated on the progress of your order every step of the way." I have hike planned next weekend and was planning to use this harness for it. I decided that in spite of the delays I'd like to cancel my order. I cannot reach anyone to cancel it. Their customer support number isn't a working number and I've not received a reply via email. I think that I've been scammed. ***update, after filling a complaint with the Better Business Bureau, Puglife has agreed to cancel my order.

I bought three harnesses on April 12. According to their site, they forwarded the harnesses to their shipper on April 17, and the package was ready for pick-up by the USPS on April 19. By April 22, the package was still waiting to be picked up. I contacted them via chat, as they do not have a functioning customer service number. The customer service rep just sent me a link with the tracking number. I told her that I had that already (I had to ask for it when they sent me an email with it, when the number was not within the email). I told her that it had just been sitting there for a week. She asked for my name and number and said that someone would contact me within 24-48 hours. Well, later that evening, I got a text from the USPS saying that the package was on its way! I got the package on the 24th of April. The harnesses were just thrown in a package that was too small and taped up. You could see the harnesses through the tape. There was a coupon to buy another product, but no instructions. As far as the harnesses, they fit all three dogs, but I will not buy from them again. Now that I see what type of harness they are, I can look elsewhere for a comparable one. It should not take two weeks to send a product 270 miles! UPDATE (April 29, 2021): Thank you for your response. Yes, I took a picture of the package. You can see the harness straps through the tape. Also, the link said that the order was accepted on the 12th, and sent to your shipping partner on the 17th. On April 19th, the USPS link said it was ready for pickup, but it wasn't until I wrote to you, on April 22nd, that it shipped , and priority. In today's environment, three weeks is a long time. Your site says that it takes 5-7 days to ship, not that it can take two to three weeks to receive. As the package was taped up, it is obvious that someone had the time to tape it up. It was just a shipping bag that was taped up. Also, I told the representative during the chat that I needed the harnesses by April 27th for an outing, and that I had to buy harnesses from another place so that my dogs were ready. She apologized for the delay, so I am unsure as to why you claim that the timing is ok. In any case, I can send you the pictures that I took of the package before I opened it. I also did not see instructions for use or care of the harnesses in the package - something that I would consider normal for a product. Though your harnesses seem well made, I still do not desire to purchase others from you. Most places get products to customers in a more timely manner and with better packaging. Again, thank you for your response. Update, July 22. I sent them the pictures of the taped up bags at the end of April, April 29, but I never heard from them again. I am not sure if they knew how their shipping partner was sending out their merchandise or not, but now they know. Hopefully, they will remedy the situation.

We bought a Joyride Harness for our Corgi who is only 8 months old. He pulled and pulled after only a week of using it. I tried to return it, but without the tags there is nothing they will do for you.

I purchased a joyride harness loved it so I purchased a second one in a different color when I received it put it on my dog it would not stay tight I had to adjust it continuously while walking so I complained and was sent a replacement. It came and the clip was not attached which makes it completely useless so I contacted customer service via webchat on March 28 have yet to hear back from anyone so now I have two useless harnesses and I'm out $40 and by the way this harness does not stop my pup from pulling definitely not a nopull harness. Customer service is pathetic. No way to speak to a person probably because of the amount of complaints they get would not recommend this company such a shame as this is a really cute harness. I wonder if they really do donate a portion of sales to rescue animals not sure you can believe that either which was one of the reasons I purchased from them to begin with. To bad companies like this exist.

I ordered a harness and a leash. On April 4. It was "shipped" I was notified through email on April 9 with a USPS tracking number. USPS has NOT received the package and today is April 16. You can't CALL them only chat and two days in a row I was told the orders are taking longer to ship and I answered it has already been shipped and I have a tracking number the reply was it will take 5-7 days to ship. It HAS shipped they have no answers. I am going to contact my credit card company UPDATE: after contacting my credit card company and posting this review my order is now scheduled to arrive in 4 days. Coincidence?? Maybe.....

Not particularly happy with the company. Bought a harness at the end of Feb. 2021 for my new dog. The address was incorrect (which was my fault) As soon as I realized that I couldn't change the address with USPS. Emailed the customer service (because you can't physically talk to a human on the phone) They said that they would replace the harness and re-send it out. I had to wait 5-7 business days for them to ship it and then another 5 for it to deliver. 20 business days later (and 5 emails on where my tracking is) and still no harness. Finally demanded a refund after no product had arrived after a month. They did refund me but they never sent out a replacement order, so if I didn't say anything I would have been out $50 and no harness. Gave them a 2 star because I did get my money but really poor customer service. Took them 2-3 days to email reply. Bought a Ruffwear harness instead.

Worthless. Won’t stay tight. Dog can back out of it with a little tug. Am going to throw it away. My 11 year old daughter just had to chase our dog across a four lane busy road because of this piece of crap.