Tika J.
No way to contact anyone in case of issues
It is seriously absurd to get medication from a place the does not offer a live person to talk to at all ever when there is any kind of issue. The ketamine is amazing and I am so happy with the treatment and I highly recommend it to anyone interested in it, but this company and the system they use is just awful in every way. They send you medication refills even though you let them know you don't need it. They do not respond when you ask to cancel your subscription and then two days later charge you for another refill which again you did not request. And when you ask if you can just return it, unopened and unused, they say they can not do that and they can not refund it. Just find someone else. I justified it too, "oh I probably wont have issues or need to talk to anyone, its fine." No. Just find somewhere else. I will definitely be looking into other places when I can afford it again.
Response from Joyous - Low-Dose Ketamine TreatmentMar 18, 2025
Thank you for your honest review. We're delighted that you've found the Joyous treatment beneficial. At the same time, we understand your frustration regarding communication challenges and subscription management. While our monthly subscription covers all aspects of care including medication & shipping, monitoring, and provider access, we are working to improve our communication channels to make our billing and refill processes more transparent. Your feedback is crucial as we continue to develop our services. If you would like to discuss your specific situation further, please email our Care Team directly via text (844-774-0909) or email ([email protected]). ~Joyous Team We hear your concerns about refills, cancellation, and the return policy.



