Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentJun 5, 2024

We are truly sorry to hear about your frustrating experience. Your feedback is crucial to us, and we sincerely apologize for the inconvenience you've faced. We understand how important it is to have reliable and responsive customer support. We are actively working on improving our communication methods as we continue to grow our team. To address your immediate concern about updating your credit card number, we sent you a request for further info so we can assist you promptly. We are committed to resolving this issue for you and improving our overall service. Thank you for your patience and understanding. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 4, 2024

We are sorry to hear about your experience and sincerely apologize for the issues you've faced. Your feedback is important to us, and we take all concerns very seriously. Our team has immediately investigated the issues you’ve raised in your reviews as we are dedicated to providing compassionate care and abiding by our strict safety protocols and all legal regulations. It’s important to highlight that in order for us to safely and effectively help as many patients who need care as possible, we require all patients to sign a ketamine treatment contract before starting the program, ensuring that they will adhere to our treatment and safety protocols. When Joyous patients need to be discharged, we do so thoughtfully and ensure that our Care Team is in communication about reasoning along with sending a discharge letter. Separately, it is against our company and healthcare ethics to allow illegitimate reviews for the sake of higher ratings. We are grateful to those who have shared their positive experiences online and fully accept that everyone's experience will be unique. We have absolutely not allowed fake positive reviews, nor have we removed any legitimate negative reviews from our profiles. We sincerely apologize for the distress this situation has caused and a member of our Care Team will reach out to you directly about your specific situation if they haven’t already. Thank you and wishing you well on your continued journey. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 3, 2024

We are deeply sorry to hear about your experience and sincerely apologize for the issues you've faced. This feedback is concerning and not reflective of the service we aim to provide. Please allow us to address your concerns immediately. We take the consistency and quality of our services very seriously and will investigate the issues you've raised. Additionally, we are working to improve our customer service to ensure that your messages are read and responded to promptly by our growing team. We have sent a request for further info and you can also share further details directly with us here https://www.joyous.team/joyous-experience. Your satisfaction is important to us, and we want to make things right. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentJun 3, 2024

We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you’ve encountered. Your trust is incredibly important to us, and we deeply regret any confusion or misunderstanding regarding your subscription and cancellation process. We want to make things right for you. Please allow us to investigate this issue further. We have sent a request for further info and you may share further details here as well https://www.joyous.team/joyous-experience. We will review your case thoroughly. Thank you for bringing this to our attention. We are committed to improving our services and ensuring that our policies are clear and fair. We appreciate your patience as we work to address your concerns. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 30, 2024

We are deeply sorry to hear about your experience and sincerely apologize for the inconvenience you’ve faced. This is not the level of service we strive to provide. We understand your frustration with the delayed shipment and lack of communication. Please allow us to address your concerns immediately. We have sent a request for further info and you can also share further details with us directly here https://www.joyous.team/joyous-experience. Your feedback is invaluable, and we are committed to improving our services. Thank you for bringing this to our attention, and we hope to make things right for you. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 30, 2024

Thank you for sharing your experience! We're delighted to hear that our service has been beneficial for you and has helped you recognize and address your anxiety. It's true that mental health improvement often requires a combination of factors, and your advice on putting in the effort and getting on the right mental track is valuable and can inspire others on their journey. If you ever need further support, we're here for you. ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 24, 2024

Thank you for your feedback! We're thrilled to hear about your improvements and it's great to know you enjoyed your treatment. Wishing you continued progress! ~Best, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentMay 24, 2024

Thank you so much for sharing your heartfelt experience. We're deeply moved by your story and are grateful to have been a part of your journey towards healing and personal growth. It's inspiring to hear about the positive impact on your mental health, relationships, and overall well-being. Your dedication to improving your life, from exercising regularly to taking up piano lessons, is truly commendable. Wishing you continued success and happiness as you move forward. Thank you again for your kind words and for being a passionate advocate. ~Best, Joyous Team