Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Joyous is professional and courteous, they listened to me and helped tailor medication to exactly what helped me the most to enjoy life again, then gave me support during my experience with it to help me with side effects.

I was prescribed ketamine without an intake (NP Lazy). Zoom is used and the medical "providers" don't record the sessions. Can't get caught! Once they switched me to a new "provider" (RN Crazy), I found out that if I had taken the ketamine within 3 hours of my everyday prescriptions, it could've slowed my respiration to the point of death. She didn't even know the services that are paid for. The doses you're directed to take by text, via the patient portal, and what the "provider" says do not match. It's on the patient to figure it out since when asked, each "provider" and nurse has a different opinion/answer. The chatbot says to call in certain situations rather than text due to urgency. Texts either go unreplied, get a generic response that does not match your question or concern, changes depending on who is responding, and comes hours too late. In 4 days - Ignored texts:4. Fastest response time: 3 hours during hours of operation. RN Crazy even said to me she was struggling being professional and I was "discharged" on her word alone. As someone qualified in psychology (unlike RN Crazy), a real provider would never hang up on a patient in more distress than they came in with and verbalize that they don't care. 3 minutes after getting an email where the nurse also had conflicting things in front of her about my dose and had to contact RN Crazy, I got the email response attached stating, "At this time your provider has indicated that we are not able to offer you the level of support needed." NP Lazy is who prescribed without intake and the new "provider" is RN Crazy who even admitted to not being professional and removing me as a patient from the entire "company" with no resources as a mental health company. With all of the missing pieces and behaviors, I'm not sure this is something operating legally. That will be for the Attorney General to determine. They tell you to dispose of the medication but there's no way they are keeping that off the street when they can't keep track of their own employees. DANGEROUS AGAIN! Already found a new company with more qualified providers, better treatment plans for long-term relief and an actual team of professionals that include customer care and customer concierge who ALL communicate. I don't know if Joyous even knows what the word "communicate" means. I was informed by a medical professional that these doses aren't even therapeutic doses and results were most likely from either learning coping skills, like meditation, which you can get online for free or they didn't need the treatment to begin with and got their placebo effect in. So they are giving controlled substances to people who should not qualify on top of just leaving the medications to people. They don't take an ounce of responsibility for ANYTHING. All gaslighting. Those replies with, "Sorry you had that experience messages?" I got at least 3 of those. Lazy and irresponsible. The whole company. They aren't sorry at all or they would care for more than just themselves and their paychecks. I always got a survey after a video visit. Not the last one which tells me the provider sends it unless they know they have been unprofessional or done something wrong. Edit: Everyone who knows, knows that's your generic reply to everything and is all lies. Your chatbot specifically says to call. I have proof. I did text and email as stated. No one would react too well when RN Crazy calls them self-righteous and a liar. I was told NP Lazy was fired by RN Crazy as well but then got an email that you just took her word that she did her job when RN Crazy even told me I was missing documentation and lack of intake would explain that. RN Crazy was great first visit. Second? I don't know if her "you have a call from an inmate at..." before muting her Zoom flustered her but she was on such a rampage that she didn't even notice I was muted and still kept saying I was cutting her off. RN Crazy prescribed me 90 days worth of 80 so I didn't have to have appointments with her. Well, the nurse told me I needed to address some issues with RN Crazy, magically Mr. Hyde came out. I have medical PTSD from abuse by real providers. Would you like to take responsibility for the episode RN Crazy threw me into since you don't take responsibility for anything else just to make money by preying on suffering people? You say a lot but have nothing to back it up. Flagging and trying to get our reviews taken down shows A LOT. You're still harassing me. I told you to leave me alone and I will see you in court. I had to repost this but have the image of you breaking HIPAA in your response still. Do you have a single MD on your team? Because none of us have seen them. Denying refunds? That's 2 investigations now. We are done being afraid of harassment and threats. I refused to give my information and you knew my whole case?

Unfortunately, the company is simply unable to deliver medication on time. Three times in a row, I was left without medication for several days. They don’t offer a refund when they don’t send the medication. They are quick to blame the patient, but the providers and patients agree that is is entirely the fault of the company. Ketamine is helpful, so 2 stars for that! Edited to add: The company didn’t get back to me after over a week of my attempts to contact them every way that I possibly could on this matter, so I wrote this review and heard back instantly! Magic! More notes: Joyous doesn’t allow patients to make an appointment with a provider. First, one must text the “care team”. The care team then sends a link to a form, which states that, as I’ve seen a provider recently, I have to plea my case to the care team in order to be able to have another appointment. They say they’ll get back to you in 1 day. Three days after I requested the appointment, I sent another text wondering when I’d be allowed to schedule. They then sent me a link to a provider’s calendar, but it was a provider I’d never met before. In 4 months of treatment, I had 5 appointments, with 3 different providers. I was not able to pick my provider. Word to the wise from the fine print: If you want to cancel services, you have to do so before 9 am the day after you were billed. So, if I am billed on June 1st, and I don’t cancel by June 2nd, Joyous will bill me on July 1. Knowing this, I asked 7 times to be able to cancel services before finally being allowed to. Joyous didn’t get back to me for several days, and I was worried that meant I’d be billed again. The better business bureau page on Joyous mentions this unsavory practice, and how hard it is to cancel. I eventually was able to do so.

The Team at Joyous are amazing. Extremely kind and caring and really have your best interest in your mental health and helping you to achieve peace of mind. I started because I was having a lot of flashbacks after my mom suddenly died. It helped to relax my thinking and get things into perspective. Everyone that I spoke with at Joyous made me feel like I was the most important person. They really do take excellent care of you and understand how fragile mental health can be for some. I will forever be grateful for their support and encouragement. Thank you from the bottom of my heart for helping me enjoy life again!

Do not use them. They double charged my account because there product is not temperature controlled when they mailed it and it was all melted in my mailbox and they refuse to refund me. You can’t get a live person on the phone it is an AI bot. Did not help with my depression at all. I ended up having to file a dispute with my bank because they refused to refund me.

I really appreciated how easy and straightforward the process was and the student support that was offered to ensure my experience was best for me. The daily check-ins were great help as well as the extended check-ins. I really noticed a difference. Specifically with the sort of cloudy dreadfulness that I carried with me on a regular basis after a few weeks, that dissipated. And when I went to renew my prescription there was a noticeable to friends and my scores related to depression and anxiety and that they improved significantly. I really appreciate the support.

AI and bots are running the show here. Ketamine works wonders for many, but the lack of humans at Joyous is my concern. Delivery was much slower than promised, and getting the 'dosage' right was a joke. I'm glad this works for so many, but for those of us 'older' folks, go to a human (a being with a heart, soul and brain) and get the treatments based on your specific needs.

Medicine really helps and joyous has been extremely affordable. No side effects and well tolerated.