Debra E.
Dont join until management changes things youll regre it
How 4 stars. If your a member and on the online community about 60 to 80%of people COMPLAIN! All complaints arent silly angered people they raise concerns that are Correct & Valid. When you order medication for mental health JOYOUS NEEDS STAFF THAT ANSWERS CALLS AND CONCERNS NOT A AUTOMATED WHATEVER TEXTING YOU DECIDING IF YOU CAN CHANGE YOUR DOSE! YOU CANT GET AN APPOINTMENT WITH THE MEDICAL STAFF THAT DID YOUR INTAKE WHEN YOU PLEAD YOU NEED AN APPOINTMENT AND THIS COMPANY KEEPS CHARGING YOUR CREDIT CARD AFTER MANY PEOPLE HAVE STOPPED OR CANCELED APPROPRIATELY! WHERE ARE CEO'S OR CO- FOUNDER OR MANAGEMENT! WAKE UP! CHANGS ARE NEEDED NOW! READ YOUR DAILY " JOYOUS COMMUNITY " POSTS! PEOPLE ARE ON KETAMINE BECAUSE TEY ARE DESPERATE TO FEEL BETTER! I DONT ABUSE THEIR TRUST IN JOYOUS!!@
Response from Joyous - Low-Dose Ketamine TreatmentJul 8, 2024
Thank you for your feedback. We are truly sorry for the issues you have encountered. Your concerns are valid, and we are committed to addressing them. We understand the frustration of not being able to speak directly with our medical staff. Your well-being is our top priority, and we are actively working to improve our communication channels and ensure better access to our medical team. Regarding billing issues, we apologize for any inconvenience and are reviewing our processes to prevent this from happening in the future. Please fill out this form so we can learn further about your experience https://www.joyous.team/joyous-experience. Thank you for bringing this to our attention and for your patience as we work to improve our services. ~Best, Joyous Team



