Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

What a terrible billing issue. First off, they didn't get back to me regarding a dose change. Then I cancelled several times and they kept billing me. Do NOT sign up for a membership they are predatory.

Okay so I have been with the company Joyous for my treatment resistant depression and anxiety for over a year. The prescription cost is $129 a month which is a lot to me, but I can’t take traditional antidepressants because of side effects so I just always make sure to pay them. They have told me ( through a customer service agent) you have 28 days to make the payment ( which I’ve never missed) before the subscription is cancelled, so essentially a 28 day grace period. So, this month I was having financial troubles. My last payment was March 31 and it posted on April 2nd, and I recieved my meds on April 7th. They have told me multiple times they will not send out medicine if balance isn’t payed in full. i wasn’t able to make my payment until May 4th this billing cycle ( which was on the 28th day) but I made the payment. They still cancelled my subscription and told me I had to make another payment of $129 to continue treatment. They don’t have a phone number you can call, only emails and texts. I have been fighting with them all day, because come to find out….i have made 5 payments of $129 in the year 2025, but have only recieved three shipments of medication. I received medicine on January 31st, March 8, and April 7. But paid $129 four times this year PLUS the additional payment I made today because they said I had to or they wouldn’t give me a refill. This led me to have a complete mental breakdown and I feel like my health has deteriorated bc of it. I can’t even function to go do deliveries. They won’t explain to me why they charged me 4 times for three shipments. Plus the additional payment today for the upcoming shipment. They even sent me my own invoices showing I paid 4 times, but I guess they didn’t bother to look and see I only received medication 3 times this year. Do you think I could have a lawsuit against them? They won’t explain why I’ve been charged 4 times for three shipments plus the additional payment today for the upcoming shipment. I seriously can’t get any answer out of them. The medicine has been life saving for me. It’s really helped me and they know that bc I’ve thanked them a lot for it and told my doctor I see with them that it has changed me. It seems like they are holding the medication over my head. They knew I would pay it again bc I’ve been on it for so long, so they were just negligent and didn’t do a full search to see if hat they’ve only sent me medication three times for 4 payments in 2025. I had a mental breakdown and I did curse at them through messages a lot. Of course they messaged back to that and told me they wouldn’t tolerate that or argue with me and of course I apologized and told them I just wanted an answer, but they refuse to answer and explain to me why I made 4 payments for 3 shipments plus the additional payment they said I must pay today in order to get an upcoming refill. I’ve heard other stuff on Reddit and BBB website about them doing things like this, but I never thought they would actually be like that.

They have made it very easy to get medicine, talk to your dedicated psychiatrist pretty much whenever you like within just a few hours notice, and the treatment has gone great overall. For the first time in over a decade, I feel like myself again. I'm no longer plagued with severe depression and anxiety and I am for the first time in my adult life at a good place mentally.

Ketamine was helpful giving me more relaxation and positive thoughts

I reached out to Joyous in the winter months as I was concerned about getting through the holiday's with my responsibilities and living. I'm happy to say it was really helpful and the resources were helpful too. It's always good to know that there are somethings that you can use to help maintain equilibrium through tough times

They don't offer actual therapy so it's basically getting high and practicing "mindfulness" or some such bullshit.

Joyous is a great company that takes care of their patients! They respond quickly to any inquiries and are more that happy to answer any questions you may have. I have found relief from my anxiety that manifested as negative self talk and no longer have suicidal ideation. I can't recommend them enough.

My anxiety and depression has greatly improved since I started with Joyous. The doctors really care, and the entire process is seamless. I feel like I got a second chance at life!