Lana D.
I would leave zero stars if I could
I would leave zero stars if I could. I tried to cancel my order, not because I didn’t like the product it is the service. 1st i ordered it specifically to have over the Thanksgiving holiday. It arrived 10 DAYS later. Which they blamed on the holiday) they said it would be delivered BEFORE THANKSGIVING. They simply don’t care about their patients. They refused to refund my money . So i said “ok the give me the treatment and my prescriptions “ the said NO. I PAID FOR A PRODUCT THAT I NEVER RECEIVED. Don’t let this happen to you.
Response from Joyous - Low-Dose Ketamine TreatmentMar 5, 2026
Hi Lana, we're so sorry to hear about your experience and we completely understand your frustration. We have experienced shipping delays due to issues with USPS, which we have since worked to remedy. We hear your feedback and want to make this right — our Care Team would love to look into your specific situation. Please reach out via text at (844) 774-0909 or email at [email protected], or open a case directly through our Automated Actions page: https://www.joyous.team/automated-actions If you'd like to share more about your experience, we also welcome your feedback here: https://www.joyous.team/joyous-experience We sincerely apologize for how this impacted you. ~Joyous Team



