Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Yes I really loved the treatment and I probably will do another round if I ever need it. The doctors were all so nice and helpful and the guided meditations were beyond helpful. My brain has quieted down from all the racing and intrusive thoughts I had

Excellent treatment and team!

I've been working with the wonderfully helpful people at Joyous for a while and just started back up. The doctor seemed very well informed and was comfortable for me to zoom chat with (I normally do not use the phone unless an emergency). Starting back up this month was a great decision. I'm already feeling like there's a little change in my depression and other issues, but It's been a short time at a low dose. I know that over time I will feel even better and will be at a higher but totally safe dose. That's another great thing, it's very safe. So then there's less anxiety which makes life easier for me. I hope to continue getting help for Joyous and would definitely recommend it to anyone considering Ketamine therapy.

My treatment is constantly interrupted due to shipment delays from the pharmacy. They dispense on schedule but ship USPS. My refill is over two weeks late and Joyous continues to charge their "subscription" even though I have no medication. USPS hasn't scanned the box in over ten days, but joyous will do nothing for their patient. This has happened numerous times and I'm going to the medical board.

When I first started treatment, my life and mental health were in a terrible place. I felt like I was on the verge of a nervous breakdown all the time, and had had more than a few embarrassing, uncontrollable public meltdowns. I spent over a year with different doctors trying different medications that weren't helping. I was really just about at the end of my rope. I've struggled with depression and anxiety my whole life, but none of my usual methods were helping, and life kept throwing more at me. I'm so glad I found you guys and took the risk on an "alternative" option. I honestly don't think I'd still be here nearly a year later if I hadn't. I really feel like you guys saved my life, and I'm so grateful! Now I think I'm in a much better place and I'm at least feeling strong enough to give it a go on my own. Knowing you guys are there should things go back to a bad place gives me the confidence to try! Thanks for everything. My only real complaint is you need an updated website and an app! Just in case this review is public, I wanted to also share my experience with pausing my subscription and cancelling my subscription, as I've done both. First off, trying to find it on your current website is difficult, and I agree with other users on that. However, it took me about 10 seconds to find that info on your FAQs. Also, whenever I've had a hard time finding info on the website, a quick text to the care team has solved that. (Any time I've had an issue, the care team is immediately responsive). When money was especially tight around Christmas, I was able to pause my subscription without issue. In fact, my payment had not gone through and I paused it a few days AFTER my payment was due. So if there were ever any issues with their system continually trying to draw payment after a subscription was paused or cancelled, they have been fixed. In fact, I've had a few financial bumps this past year and not only has Joyous worked with me EVERY time allowing late payment, and has offered financial assistance on a few occasions. I believe legally they can't ship your medication until payment is received, but I don't know many companies who are willing to ship you their product before you pay them, either. I've always gotten the impression they cared more about my well-being than their pockets. There was once an issue with me running out of medication because of an issue with the doctors appointment. It was fairly early in my treatment and let's just stay it didn't go well for me. They went well out of their way to ensure I never ran out again, including early shipping! My overall experience was a life changing, positive one. I owe a lot to Joyous, and should things get difficult for me mentally in the future (which I know they will at some point), I already know where my first stop will be - Joyous! I only wish I had found them sooner!

Package got lost in the mail and customer support was useless. Every interaction ended with "we'll forward this to the team" — nothing ever resolved. USPS tracking clearly showed the package was never delivered and was eventually returned to sender, so they had proof I never received anything — and still refused to help. Never received any communication about a refund and had to file a dispute myself. They also never confirmed my prescription was canceled. Would not recommend.

This medication changed my life! Everybody should be on this! I was able to talk to God easier and make better decisions about life choices. I just don't like the fact that it's all AI. It's hard to get customer service because you can't call anybody. I'm 43 and I'm leaving good old-fashioned customer service and you don't get that with this company. All in all four stars I'm happy just a pain in the ass if anything hiccups.

Joyous has been great from start to finish. From shipping to daily check-ins I couldn’t have been happier. The treatment helped me get into a deeper experience with mediation and being in moment. I recommend anyone who needs help to improve mood and calmness. Don’t hesitate to make this decision it can change your life. I never had any problems with the trouche it was very effective.