Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

My experience with Joyous has been amazing! I really have taken alot from it, from quieting my brain and less chatter, to feeling better about myself. I really took the time and focused on meditating while I was on the Ketamine and that has helped me more than anything. I found YouTube videos to help and it was so much easier to get into the meditation space with the Ketamine. I have been able to stop taking an antidepressant and my anxiety meds since starting with Joyous!

I really wanted to like Joyous. Setting up an appointment, talking to a medical professional, and getting my first pack of troches was seamless- very simple and straightforward. Over the first few weeks of ramping up doses, I noticed some days were more potent than others. I was told this has to do with things in my control (time of day taking the dose, what I've had to eat and drink that day, sleep, etc). I tried to stay consistent in my routine, but was still having consistency issues by the end of the first month and filed a report. I received my second pack with a higher dose amount (nearly double the first pack). I've now taken 9 troches from the new pack and felt next to nothing during each session (some sessions literally no effect at all). I had a small amount left from the previous pack, so I tried a quarter of a dose from that pack. The smaller dose from the prior pack had more of an effect than any of the new ones. I've reported this several times and have been told 1.) they do not send placebos and 2.) "the pharmacy troches are tested by a 3rd party independent testing company to verify that the potency and quality is correct. There have been no indications that there are discrepancies in the potency of the batches." I was told to file a report, but I already have an open case and cannot open another one. It has been several weeks and nothing has been resolved. This is a big let down mostly because when it works, it works great. I've had nine days in a row being disappointed and I'm ready to cut my losses and try a different company.

Joyous provides valuable high quality service and their treatment is very effective.

Not worth it. Personally, it didnt work. So I tried to cancel. They refuse to cancel and pulled my card again. Why? Because its a 3 month bundle? If youre rental car didnt work would you keep paying for it? Logic. These people are mental.

I tried it for 3 months 04-07/2026 and I do have to say if you stay the course it really does give you a short period of genuine bliss. It wares off fast enough to get back to your day. (30 minutes roughly) It helps you to detach all the crap in the head for just long enough to reset your mood and remember to exists in the moment. Everything works out in the end even if things suck sometimes. Don’t let the hard parts take away from the awesome achievements to come!

I’m not even sure where to start. They get you in with an appointment immediately within an hour and have you sign up, and make you feel like they care about your treatment and mental health for recovery. The first shipment is seamless and punctual. You start taking the doses they recommend and follow their daily text check-in instructions to a ‘T’. Then, you wait until the 3 week mark to schedule your follow up appointment (because you can’t do so beforehand) as this is the only way to get a refill, which is understandable from a medical standpoint. But this is when issues arise, as they don’t have availability for at least two weeks even if you tell them you're out of prescription. This means if your dosage goes up as suggested by Joyous in the first month you may be subjected to going without your daily medication. They have you check-in daily to tell them how much you have left and how much you've taken, so their systems should be able to calculate when a refill is needed, but nope! They give a set/introductory amount for the first month and their AI automated responses brushes you off with excuses if there's gonna be a gap in treatment. How funny is it? They'll have you talk with every real person under the sun to onboard you, but default to AI after you’re a CUSTOMER. People…. This is a company that is supposed to be aiding you with your mental health. When you bring any issues up they bombard you with AI generated solutions that lead to nowhere. Not one issue was correctly addressed, fixed, or followed up on. Then, you meet with the NP who has no idea where you’re at in your treatment, doesn’t know if you have medication left, quickly rushes through your call, and then proceeds to submit a prescription for refill. After this the prescription gets sent to their pharmacy who has to wait until Joyous approves the order, you’ll be lucky they send it out in a timely manner. Mine is currently stuck in limbo and no one at Joyous is releasing it to be shipped. This of course comes with that same AI promising you everything is being handled on the back end, but no communication with updates or what’s being done to get the issues resolved. This happens like clockwork when you reach out to their customer service, AI AI AI AI. Oh yeah, their AI will directly tell you that you aren’t ever able to talk to someone at their company on the phone, and your only human to human interaction is going to be with the NP. I’ll be going on 3 weeks without treatment next week as there is no update on when mine will be shipped. I’ve truly never dealt with such an incompetent company in my life. I highly suggest staying away and finding another company who does the same type of treatment because it has been beneficial for my depression and anxiety, but the headache of dealing with Joyous is not worth it. For a product that could help SO many lives, they are approaching their treatment very irresponsibly. Extremely disappointing! If you’re already in a fragile mental state, DO NOT put your trust in this company to see your treatment goes smoothly. I’m sure legal issues will arise down the line as they're not handling patients who are seeking mental care according to their initial onboarding promises. A lawyer is gonna have a field day with their breach in ‘contracts’! If anyone has any questions or wants to see text/email exchanges please feel free to reach out to me, I am open to give all the pros and cons. Also, be cautious of all positive reviews and follow-up replies on here because they're even using their AI platform to generate a positive image. They delete comments and post on IG, FB, and their internal patient portal if it makes their company look bad. They are a business first and foremost and it’s obvious that’s all they care about. Make sure to look at their rating on the Better Business Bureau - it's an F. Wish I would have done more research beforehand.

The treatment truly works. It helped me so much in managing my anxiety and depression. Highly recommend. The doctors are very attentive with the follow ups and the support is always available. I feel more productive and happy in my days. 5 stars!

Worst customer service ever! I wasnt able to get the trouches out of the container and wanted a credit or refund. For six weeks they told me they were escalating my issue! I asked to speak with management and they ignored me. I finally found the CEO on linkedin and told him about the lack of customer service. He was gracious and resolved it. Another time, I had to ask customer service 4 times to send me the link so I could make a payment. They kept telling me that it was in a separate email but there was no additional email. They lied to me about the issue being escalated. All over their website they claim to really care about their patients. I recently had another issue making a payment and they said I had an outstanding bill due. They couldn't tell me what it was for. They sent me another link to pay with instructions that didn't work. They said they were escalating the issue and that was 10 days ago. All they say when I follow up is "thank you for your patience. Know that we are here to support you". What a joke.