JoyfolieReviews of joyfolie.com

I took a risk and bought 5 outfits on sale at 50% off in spite of the return policy that almost scared me off. Every piece fit perfectly and beautifully! I wouldn’t have wanted to return a single one.

I am very disappointed in this company. I ordered 3 dresses off their 50% off sale. Waited almost two weeks to even get a confirmation my order had been received. Thankfully once the item was shipped it arrived VERY FAST! Unfortunately,all of the dresses l ordered are too big, the size chart is incorrect for each individual dress design, yet they use standard chart for every item. I can make 2 of the 3 dresses work, but decide to inquire about exchanging for a smaller size. I was approved, but only give FIVE days to get the item to the Post Office. I work a traditional 9-5 job that makes it very difficult to get to the post office during the week, by the time i could go to the Post office, the CANCELLED my exchange label! They have ZERO Human CSR, you will get the most polite AI responses. That even lie about being a human... At this point I will take the loss on the dress to never deal with this company again.

I've ordered several times from Joyfolie. Their dresses are beautiful and well made, and my photographer client closet is filled with them. Both the kids and adults love them and feel great in them during the photo session.

There are so many things wrong with this place. First, I was told they're a small business, which is what drives their return policy - make sure to read and understand that before purchasing. I bought 2 dresses on sale in August and they were a crappy fit so I sent them back. I thought I was getting my money back and so I ordered the dresses again in a different size plus another dress for my cousin's wedding. Well, come to find out that the sale dresses are for site credit only, so I ended up with $200 in store credit. The dress I kept and wore ONCE for my cousin's wedding is falling apart at the seams already. The fit of the dress is definitely a result of some fast fashion Shein garbage but priced at 5xs that. With the $200 site credit I bought myself a skirt I was eyeing, a top for my sister, 2 skirts for my sisters, and 3 dresses for my nieces. I got a lot for the $200 because they were having a sale. The dresses started falling apart immediately and my nieces were very disappointed. My sisters haven't complained about their skirts and the top. The skirt I got for myself is am utter nightmare and leads me to believe they use AI for advertising. There's no way this is the same skirt they advertised; it looks like octopus arms!!! So in the end, the quality is cheap garbage that falls apart easily. The return policy makes it so you take a chance and then get stuck in a cycle of returns and exchanges (if you're lucky) before you really get stuck with crap. ALSO!!! There's a VERY SHORT time window to use store credit before it's gone forever. It's either 30 or 60 days and I almost lost the $200 I was sitting on hoping to buy something I loved. This time frame includes any other exchanges in that time frame; it doesn't start over. So if you buy something October 1 and the credit expires November 30, that's it.

I love Joyfolie. I have been purchasing clothing for myself and for my two daughters from them for several years.

Absolutely the BEST customer service, hands down! They communicated with me quickly about an item being out of stock and offered a different option, and made everything so easy! They are wonderful! I highly recommend Joyfolie to anyone, and will definitely be ordering again!

Just placed my first order with Joyfolie and I am thoroughly impressed! The promptness, presentation of the order, including very sweet personalized free gift, were just too cute! The dresses we received are clearly very high quality and we will certainly be ordering from Joyfolie again! Their customer service with a follow-up question I had was also 10/10! Highly recommend Joyfolie!

If I could give a zero I would. Return policy is not good. They only give limited time for use of store credit and refused actual.refund in returned merchandise. I will never buy from them again and recommend everyone avoid. Ordered serval dresses for my daughter's wedding, returned all items immediately that didn't fit or didn't like. Was issued store credit only, which expired soon after it was emailed. Attempted to get my money back, was refused any other offers to make it right.