Charlotte
The sad thing about this website is…
The sad thing about this website is that they have amazing dresses for little girls (not just women). They run sales a lot so you can get a really good deal on some of these dresses. However, the reason why I give them a 1 star is because of their customer service. They do NOT have their customers in mind, only filling their own pockets. If something is wrong with the order (that wasn’t your fault), they will fight you when you want the issue resolved. Meaning, you have to spend so much of your time going back and forth getting something resolved. I’ve had this happen multiple times with them now. And the resolution is never a refund btw. It’s always store credit or replacement. When the customer complains about something valid, just refund right away. It’s as simple as that.
Response from JoyfolieJan 12, 2026
Thank you so much for sharing your thoughts with us. We truly value hearing from our customers, as it helps us continue improving our products and services. For your convenience, our return policy is available on our website, and you can review it here: https://www.joyfolie.com/pages/policies. This will provide all the details regarding returns, exchanges, and refunds. We really appreciate your support and hope to provide you with an even smoother and more enjoyable experience in the future!



