What can I say? My daughters’ most requested brand, my favorite to buy from. Sales are so worth it, and the one time I got flawed pieces they replaced them AND I got to keep the flawed! We love them and they last forever.
Response from JoyfolieJan 27, 2026
Thank you so much for this amazing review! We’re honored to be your daughters’ most requested brand and your favorite to shop from. It means a lot to hear that you love our sales, our quality, and our customer care. We’re so glad we could make things right for you, and we truly appreciate your trust and support.
ES
Erin Savage G.
They resolved my issue quickly
They resolved my issue quickly, communication was great. They provided me my own coupon code because I was having difficulty getting a generated one. Prompt resolution, easy to communicate with.
Response from JoyfolieJan 25, 2026
Thank you so much for taking the time to leave such a kind review! We’re really glad to hear that your issue was resolved quickly and that our communication made the process easy for you. It was our pleasure to provide a personalized coupon code to ensure everything worked smoothly. We truly appreciate your feedback and support—we hope you find more pieces that would suit you!
AB
Andrea B.
Great customer service
Great customer service! There was an issue with an item that I ordered. It wasn’t in stock they offered a replacement size! They have the best quality clothes and amazing customer service!
Response from JoyfolieJan 23, 2026
Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed your experience and that we could help with the replacement size. It means so much to know our quality and customer service are making a difference. We can’t wait to share more stylish pieces with you soon!
SG
Stacey G.
I ordered a dress for my daughter and…
I ordered a dress for my daughter and it arrived falling apart at the seams! What kind of trash are you ripping people off with? I am unable to return due to “final sale”. So now we are stuck with a dress that cannot be worn. Do not purchase from this company.
Response from JoyfolieJan 22, 2026
We’re truly sorry to hear about your experience. Per Joyfolie’s policy, items that arrive damaged or defective may be eligible for an exchange, provided the item is unworn, unwashed, and has the original tags still attached. In order for us to assist, damage must be reported promptly upon receipt so our team can review the concern and determine the appropriate next steps. If the item meets the above conditions and the issue was reported within the required timeframe, we are happy to review photos and assist with an exchange when applicable.
RL
Ryann L.
AWFUL RETURN POLICY.
I purchased a dress on Dec 23. It arrived on Jan 3rd. I attempted to return on Jan 21. However, you have submitted your return within 14 days of PURCHASE regardless of when you actually receive it and then pay to ship it back within the 30 days of purchase. This is the most ridiculous return policy I have ever experienced. DO NOT PURCHASE! Their shipping isn’t fast and what if it arrives even later than the 14 days!?!?
In addition, those who have attempted to return often get a message telling them the company found a piece of hair or stain and cannot offer a refund and instead offering to donate it (you know damn well they just sell it again) or they offer to ship it back at cost to the customer. How can numerous people get the same message regarding a piece of hair on the clothes. Do they not realize that when trying something on that you may lose a strand of hair?!?
Shady company that also often doesn’t return people’s money without being asked repeatedly. Or they offer a gift card with very strict usage. And expires within months! Stay far away.
Response from JoyfolieJan 21, 2026
Thank you for your feedback. We understand that return policies can sometimes feel strict, and we appreciate the opportunity to clarify how ours works.
At Joyfolie, our return policy requires that all return items must be received at our warehouse within 30 days of the original order date in order to be accepted. This timeline is clearly stated on our return policy page: https://www.joyfolie.com/pages/policies.
In addition, to help ensure that items arrive at our warehouse within the 30‑day window, customers are advised to initiate the return and ship the items back promptly after purchase. While many customers aim to start the return within 14 days of purchase, this timeline is recommended only as a guideline — depending on the customer’s location and shipping method, it may take longer or shorter for the item to reach our warehouse. The key requirement is that the item must be received by our warehouse within 30 days of the order date to be eligible for a return.
We know this differs from some retailers that count returns from the date of delivery, but counting from the order date allows us to consistently manage returns fairly for all customers and helps ensure returned items are received in excellent condition.
We truly value customer feedback and are continuously working to make our policies as clear as possible. Thank you again for sharing your review — your experience helps us improve for all customers.
FA
Falisha
I am in love! I feel like a bride!
I did not have super high expectations of the dress after being burned by other online shopping experiences. However, I was completely blown away by the quality and beauty of this dress. It fits perfectly, looks so dreamy, and is made so expertly. It is truly incredible! I am using it for engagement photos and I already feel like a fairy princess! The color is so rich, too. The bustle is easy. Everything about this dress is perfect.
Response from JoyfolieJan 21, 2026
Wow! Thank you so much for sharing your experience. Your words just made our day! We’re absolutely thrilled to hear that the dress exceeded your expectations and that you feel like a fairy princess in it.
We put a lot of love and care into crafting each piece, so it’s amazing to hear that you appreciate the quality, fit, and dreamy details. Your engagement photos sound like they’re going to be magical, and we’re so honored that our dress is part of such a special moment in your life.
Thank you again for your kind words and support. We can’t wait to see you shine in your photos!
LE
Lexi
If I could leave 0 stars I would
If I could leave 0 stars I would. I purchased a pair of boots for my daughter. She wore them 3 times before they started ripping and tearing. I asked for a replacement or refund if I returned them since they can’t even be worn anymore and I was told absolutely not- no exchanges, refunds or returns. I even included pictures of the boots ripping.
Edit after seeing their response- if I could include the pictures here, I would. There was no signs or wear and tear other than their fabric blatantly ripping off both boots. They were never worn in the rain/ got wet. They’re clearly made out of fabric that isn’t meant for shoes and the material is cheap. I have never experienced such poor customer service from a business before. They responded to all my emails up u til I asked how to leave a review on their own website and now they won’t answer me.
Response from JoyfolieJan 20, 2026
We’re very sorry to hear about your experience with the boots. Based on the pictures you sent us, it’s very noticeable that the item was worn out, showing visible signs of fabric stress, ripping, and tearing. The boots have a textured chiffon upper, which is a very delicate, open-weave material resembling a fine net. Because of the fabric, the product page clearly states that these boots should only be cleaned by wiping.
We understand that the boots were only worn a few times; however, even light use can affect the condition of this delicate fabric. Factors such as moisture, the surfaces walked on, and how the boots were handled all contribute to wear, which in this case caused the damage visible in the photos.
Additionally, this order is already beyond the 30-day return policy, and as outlined on our website, damaged or defective items upon delivery should be reported within 14 days from the date of purchase.
As stated in our return policy, Joyfolie does not accept returns for merchandise that has been damaged due to washing attempts or normal wear and tear. We truly appreciate your feedback and will continue working to make care instructions as clear as possible to help prevent similar issues in the future.
AM
Amy
I have purchased from this company…
I have purchased from this company several times and it never disappoints!! High quality clothing that looks incredible on! Most recently, I purchased the Hadara dress in Ecru. Great quality fabric, is stretchy, true to size, flattering, and has adjustable straps to fit my exact body! Its nice enough that I plan to wear it to a wedding. I will return to Joyfolie over and over again for nice clothing at reasonable prices.
Response from JoyfolieJan 19, 2026
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you loved the Hadara dress in Ecru. Your kind words truly mean a lot to our team. We're so grateful for your continued business with us, and we hope you will continue to enjoy our pieces.
