JoovvReviews of joovv.com

Awful customer support (Jane). The quality of the products is ok, but after you put your credit card details on their website expect NO HELP WHATSOEVER WITH WHATEVER PROBLEM THAT MAY ARISE. They have a fine print to exclude their responsibility from everything and anything and they are not accommodating at all. After 8 back and forts emails with "Jane", you gain nothing and lost tons of time. After all our exchanges I asked where I could rate the products and their customer service. Her reply was : "You might want to watch for a post purchase email for an opportunity to leave a customer review. All the best, Jane." It's 2020. You simply cannot afford to ignore your customers anymore. I was a big fan, now I am not.

I bought the joov mini and joov go. They both did not last a year before they broke. Customer service sucks!! They had a condescending attitude and we’re extremely rude!!! Don’t buy this piece of crap. Don’t waste your money on any of their products and look elsewhere! Unless you want junk? High cost for products that don’t work and last a decent amount of time!!!! Never again do I want to deal with this company!!!!

Had to pay over £100 for customs which wasn't obvious at all during the purchase as the company claim. They forgot to add the UK cable with the device so now 2 weeks later I've still been unable to use the product. The company refuse to pass a message to fedex ie to leave this with a neighbour.

The product shocked me. I asked for a refund. They let me know that it was 2 days past the 14 day return period. They wanted to just have me ship mine in so they could fix it. I said I wasn’t excited about trying that since I had a bad experience. And they refused to give me a refund. Not super happy with their customer service. I spent a lot of money to not be treated with curtesy.

Expect +32% increase in price due to VAT/ customs. If it doesn't make sense, good luck sorting it out with Fedex. Good luck getting your parcel also (ever heard of Fedex lying about their delivery attempts?). The whole experience purchasing a Joovv has been a disaster. There seems to be a lot of paid internet placement coming from them.

DO NOT BUY THIS! IT ARRIVED BROKEN ! AND, THEY WILL NOT PAY TO SHIP IT BACK. THEY ARE ZERO HELP. IT IS A PIECE OF CRAP. I PAID OVER A $1000 TO NOW DEAL WITH GETTING A HUGE MACHINE BACK AND I HAVE TO PAY FOR IT THE SHIPPING.

This company is a rip off. The assembly is far more difficult that they show. And while the customer service department returns your emails, they do not care about your issues or trying to resolve them. It is the worst $4k that I have spent.

I have had a wonderful experience with my 2 Joovv units. One of them had a noisy fan, so Joovv had me send it back in for repairs. It was a very easy process and they paid for shipping. The Joovv lights work wonders for my back pain and tension headaches!