LavenderReviews of joinlavender.com

Do not waste your money if you are hoping to be medicated for your current meds after your doctor dies or closes and you have withdrawal systems and want a new psychiatrist to work with; obviously, they do not need the money. They must have plenty of clients. I spent $300 for nothing.

I went into this appointment with high hopes, and it turned, my hopes were dashed. The therapist basically said she couldn’t work with me because I had too many issues and a complex relationship with my mother. Really how surprising(roll eyes here) why do you think I’m seeking therapy. I had to go through the whole intake process, which made me emotional and I cried, and I’m a wreck now I need to find someone else to do this all over again. If only therapist realized themselves how hard that is and you don’t wanna tell your story over and over again. Save yourself the The disappointment and do not go to this place. Please excuse any spelling mistakes when I’m upset I make mistakes.

They charged me $300 for a 60-minute session which the practitioner ended after 30 minutes. The audio crackled on their end the entire time. The person told me I was "wasting my time" because they can't provide me with what I needed despite my initial email stating very clearly what I need. They ask almost no questions upfront so they can play dumb and say "sorry we can't help with that on Telehealth!" and have a steady stream of revenue from people who don't know any better. When I called customer service - not in the United States, of course - would prefer slave labor - the rep spoke out of two sides of her mouth. What a joke. Avoid this place at all costs!!!!

Don’t guarantee they can even fill prescriptions

Lavender Psychiatry is by far the most disorganized and incompetent business I have ever dealt with. I strongly advise against using their services and recommend seeking alternative providers through platforms like Zencare or Alma. Since starting care with Lavender, I have repeatedly encountered incorrect information and mishandling of my prescriptions. Initially, I was willing to overlook these issues as isolated incidents, but it is now evident that this incompetence is systemic within the organization. They have incorrectly updated my address three times without my input. On two occasions, they failed to send my prescription to the correct pharmacy, leaving me without crucial medication for over a week. They also tried to charge me out of pocket costs due to an administrative error on their end and only relented after I sent extensive documentation and explicitly diagrammed how this was their clerical error. Additionally, they seem intent on charging for every possible service. I was billed $75 for a simple letter re-iterating a diagnosis they had already provided. If you ever need documentation for disability, ADA, or workplace accommodations, be prepared to pay for each piece of administrative work—something most other healthcare providers include as part of their service. A basic letter confirming a diagnosis and recommending necessary treatment should not cost $75, especially for something as routine as FSA or HSA documentation. Moreover, all your interactions will be routed through a "care concierge," meaning even if your provider is competent, the organization’s inefficiency will still affect you by limiting direct access to your practitioner. Zencare allows you to search for providers within your insurance network and filter by specialty, language, identity, and more. Alma also connects you with different therapists through their directory. I strongly recommend using these services instead of Lavender Psychiatry.

Provider was very unprofessional, did not appear on camera at the appointment, and is also attempting to bill for services she did not render. There was also no follow-up as promised. Stay away from this shady practice!

Before I book my appt I ask them to make sure that my insurance was in network and I was told it was in network and it was be $15 which I was charge. Now 4 weeks later they are telling me that my appt was not in network and will now have to pay the non insurance price. If I had know it was not going to be covered I would have book the appt.

They collected all of my personal intake information then never showed up for my appointment. I took the day off work for no reason, was left without my mental health medication, and I'm not even sure this is a real practice I gave all of my information to.