LavenderReviews of joinlavender.com

They billed my insurance $250 on a high-deductible so I paid $250 per session but would've paid $200 w/o insurance. Scam. Billing department unresponsive for 1.5 weeks after my initial inquiry. I needed to message the concierge through the website and it still took an additional 11 days for them to respond to questions. Lavender NP continuously pushed me to go on prescription medication though I was hesitant. Did not provide alternative options. Other NPs have recommended holistic alternatives before trying meds. 2 stars for their care team. They are empathetic and responsive over the website and the phone.

⸻ Disappointed in this company. I travel for work and was told I couldn’t speak to a provider unless I was physically in New York City. I was abroad, dealing with a medication issue and a high-stress client, and received no support despite multiple requests. I liked my provider, but the system feels profit-driven and impersonal. The offshore call center added to the frustration. Feels like a scam—would not recommend.

The crazy thing is, I love my NP, but their so-called customer service is the problem. I needed a form filled out, and they came to me with the estimate that it would cost me 75.00 to have it filled out, and if it was FMLA, it would be 150.00. I have never heard of something crazy like that. At the end of the email, they have "Our Commitment To You Your feelings matter, and we're privileged to support your mental health journey. Our goal is to provide kind, effective, and timely care. If you're not satisfied, let us know." If that is the case, why not help those who need it and stop nickel-and-diming your clients? Because it is business to them and not about the clients!!!