LavenderReviews of joinlavender.com

I didn't even get to go to my initial, THey're frauds. I paid 150 out right for a provider without insurance, and they are scamming people to pay 125 a session claiming that their bill is $300 for an hour. they are thieves. the girl said her supervisor would call me back but then I couldn't get thru. They cancelled my appointment and I still haven't received a call from the supervisor (in an hour like she said). These people don't want to help, they're cons that only care about money. interestingly, my insurance says they charge $0-$75 for co-pays. So not only are they going to bill insurance, but they are making us pay full price for a session out of pocket. I paid $50 my last provider in-network and $150 full price (No ins/out of network/ out of pocket provider). Spread the word, Do not book with them. They're reviews and costs are inflated to make then seem high value, but they're really thieves and insurance leaches. I uploaded my credit card information. they better not charge it considering they cancelled my appointment.

I initially chose Lavender because I found the provider and liked their background and specialties. I liked that I could book online, and they took my insurance. Then so many things went wrong. My provider repeatedly canceled sessions last minute. When the concierge called to cancel a THIRD appointment in a row, I was given a reschedule date for over a month away. I was for some reason no longer able to book online and got no reason as to why. I work night shift and booking online is very helpful for me as it is challenging to call and schedule during business hours. They also were prescribing me medication that I had to stop taking since I had no one to help me determine if it was even working. When I emailed them to let them know I was no longer interested in continuing my care there (since they were canceling my appointments anyway) and that because of the situation would likely not try to find a new provider at all, I didn’t get any response other than a document shared with me that I was “discharged from service”. I feel like as a MENTAL HEALTH SERVICE, they should be much more concerned about their patients’ mental health.

Please, please, PLEASE don't waste your time with them if you are seriously in need of help. As someone else mentioned, they have you fill out an intake form (once you've already made your appointment), then will reach out and cancel it a few days later based on how you answer the intake form. I also was looking for help with anxiety and depression, which they say they treat, yet was denied service. I don't know who runs this place or makes the policies but they need to hire someone else.

They were amazing and super supportive. Helped me find a pharmacy that had my med in stock.

After filling out the long intake forms, I was given an appointmemt for roughly two weeks away. I thought that was pretty great turn around timing and was super excited. Then three days later, after I had already secured an appointment, I was emailed and told that they actually can't treat my conditions because "they don't have specialists in those areas". I was trying to get help with depression and anxiety, two of the most common mental illness struggles there are. I really wish they would have told me up front that they wouldn't treat me instead of giving me false hope and an appointment and then later canceling it on me. A lot of their policies feel really abelist and odd to me.

I signed up for an appointment because one of my previous psychiatrists joined the site. I went through the full account setup, tested to make sure everything was working ahead of time, but when I went to log in for my appointment the site kept sending me back to the login form no matter what I tried. When I finally made it into the site (had to go to the booking page which had a cached login, log out, then log in again) and opened my appointment, no one was there. I was changed $300 for an appointment I never had, when I was told it would only be a $25 copay through insurance. No one answered the phone number listed on their website, or the text help line, or via their email support.

I really felt cared for and supported during my time with my Lavender provider. Plus booking online and having video sessions were way more convenient for my lifestyle. I found when I was doing in person sessions I would end up canceling because the commute, parking situation and waiting room was just too much to be bothered with. This made it seamless and I could focus on what I wanted to talk about.

Service is amazing, staff is super friendly and helpful. Being able to get mental healthcare from the comfort of my own home is great. Highly recommend!