LavenderReviews of joinlavender.com

I was just about to join this because it seemed so amazing as advertise reading all the reviews. I am so thankful that I did not. I will not be choosing lavender psychiatry.

My NP quit about a month ago with notice and lavender said they would be setting me up with a new provider automatically. Fast forward to now I have like a week left in my prescription that can only be filled with a monthly appointment per government regulations so I call. I get told "Oh we won't have anyone in your state that takes United healthcare for another month sorry" and that was it. So now I'm frantically searching for a psychiatrist so I can refill my prescription. This company dropped the ball hard and can't or won't be bothered to do anything about it.

If you are a mental health patients, avoid this service !!! This is the worst customer service I have ever experienced. Scheduling/or rescheduling appoinments are a nightmare, their customer service do not know what they are doing. And heaven forbid you have a change in scheduled less than 48 hours before the appointment they charge you a cancel fee! Most medical practices at least offer 24 hours, and they dont charge you to cancel or change the appointment. And if you need to try and get medication, you'll jump through hoops for days trying to get it. And yes, thats right, we're talking about a MENTAL HEALTH SERVICE. My therapist is wonderful, but the service is no longer manageble and i have to change care because of the customer service and how much stress it causes. A lot of people write about this being a scam and I was charged so many additional charges for appointments or documents I have never been before. Basically anything you'll need, they will charge you for. THEY ARE ONLY HERE TO MAKE MONEY THEY DO NOT CARE ABOUT YOUR MENTAL HEALTH. IF YOU WANT TO GET WORSE, SIGN UP FOR LAVENDER. BUT DO YOURSELF A FAVOR AND FIND A BETTER OPTON. *UPDATED TO ADD THAT THEY TAKE CO-PAY FEES FROM YOU THAT YOU PROBABLY DO NOT OWE. CHECK YOUR EOB FROM YOUR INSURANCE CAREFULLY AND DONT MAKE THE MISTAKE OF TRUSTING THEM TO NOT OVERCHARGE YOU FOR THEIR OWN PROFIT*

⸻ Disappointed in this company. I travel for work and was told I couldn’t speak to a provider unless I was physically in New York City. I was abroad, dealing with a medication issue and a high-stress client, and received no support despite multiple requests. I liked my provider, but the system feels profit-driven and impersonal. The offshore call center added to the frustration. Feels like a scam—would not recommend.

They have all been helpful and my therapist has been excellent at finding the right medication for me

Listen to every person that has reviewed this… going to find a new doctor. They handle medication in such a dangerous manner by making it impossible to fill any prescription EVERY month. I look crazy calling the pharmacy when they are reaching out for simple things from the doctor.

I don't know what was wrong but for some reason they would never send prescriptions to the pharmacy. It was about 10 calls per month to lavender if I wanted to get the same prescription filled that I had the month before. We went through this every single month. I tried multiple providers and had negative experiences with each of them. The first was not aware that patients have withdrawals when switching off of psychiatric medication's and need to taper. The second tried to provide therapy without ever gaining consent from me as a patient to do so or doing any sort of intake appointment. She was also a bad therapist.

I am deeply disappointed and frustrated with my experience. I was assigned to Lavender’s Nurse Practitioner Susan Jackson, and it has been nothing short of a nightmare! Here is the full story… Over the last year, I’ve dealt with extreme personal stress: caring for my two young daughters while managing my brother’s traumatic brain injury. Amidst all this, I started noticing symptoms of forgetfulness and lack of focus that began to affect my ability to function—at work, at home, and even with basic self-care. I reached out to my doctor, explaining my concerns, and suggested that I might have ADHD. She was unsure whether I had undiagnosed ADHD or if my symptoms were just situational, given the immense stress I had been under. After this discussion, she agreed to prescribe me Adderall but recommended seeking a formal diagnosis. That led me to Susan Jackson at Lavender for a psychiatric assessment, which has turned out to be one of the worst healthcare experiences I’ve ever had. From the start, Susan came off as cold, detached, and uninterested in my concerns. During our telehealth visits, she couldn’t even be bothered to center her camera properly. At first, I wrote it off as an accident or technical glitch, but looking back, it struck me as both unprofessional and insensitive. It set the tone for the entire interaction: Susan seemed more focused on checking boxes than on actually connecting with me or addressing my struggles. After speaking with me for just 45 minutes, she suggested my symptoms were more in line with dementia than ADHD, which left me anxious, confused, and frankly, alarmed—especially since there's no family history of dementia in my case. Despite my reservations, she recommended that I seek a second opinion and pursue a neuropsychological evaluation, which I did. I consulted a seasoned neuropsychiatrist with over 20 years of experience, who did not believe I had dementia. I communicated this feedback to Susan, but she stubbornly clung to her initial diagnosis, further increasing my anxiety. At this point, I had no choice but to withdraw from her care. I made it clear that I wanted to health care team that would holistically treat my cognitive issues but this didn’t seem to be of any interest to her. Over prescribe and under treat! Susan’s approach to patient care is deeply troubling. She’s uninterested in getting to know her patients as individuals, choosing instead to focus on checkboxes and drill-down questions that feel cold and robotic. When I expressed concerns about the medications she wanted to prescribe, especially when her dementia diagnosis seemed dubious, her only response was a prolonged silence followed by "I don't know." She was more interested in diagnosing me with something, anything, and pushing pills than actually addressing my mental health needs. If you want a provider who listens, cares, and gives thoughtful, compassionate advice, Susan Jackson is not the one. She is dismissive and focused only on her narrow view of the situation. It was a truly awful experience that left me feeling worse than when I went in. I would not recommend Susan Jackson to anyone. Please, save yourself the unnecessary distress and find a practitioner who truly has your best interests at heart. My experience has been a nightmare, and I hope no one else has to suffer through the same lack of empathy and questionable care.