JLab AudioReviews of jlabaudio.com

Terrible customer service. Will never purchase a product of theirs again. Purchased a mouse from this company and around 6 months in the scrolling ball of the mouse quit working. I reached out to customer service about it. I showed proof of purchase and they said it was under warranty but in order to get a replacement i must submerge the current mouse in water and send them a video of doing so. What the heck? Really? First of all, i need a mouse for work. I am still using it since it's the one I have even though it is slow without the ball working. I told them I would gladly send it back once receiving the new one and that I needed a mouse. But his is the only way they will refund it. Been very frustrating working with their customer service and this is almost comical.

Battery time is good...when they charge which is very intermittent. Stopped working in one side after a very short time. Difficulties with Bluetooth connectivity. Definitely would not recommend. Waste of money.

The Jlab Go Pop True Wireless Earbuds cannot be powered on and off without fully inserting and removing the ear buds from the charging case. There is no function to manually power them on without putting them into the case and removing them again. Sometimes they still won't power on even after doing this. This design is strange, undesirable, unintuitive, and inconvenient.

I bought my Jlab Airbuds Pro for a specific reason - their Tile functionality. Jlab neglected to tell me that they had ended their business arrangement with Tile, and so now Tile is useless. I specifically sought out a company that meant I could track my headphones, and now I can’t - because they have disabled the feature. They are refusing to give me my money back. According to UK law, I am entitled to a refund as the product “no longer does what it is supposed to do”. (Google “accepting returns and giving refunds uk law”) I haven’t broken it; no fault of my own has changed the product. They have altered its features. I don’t need it any more. I want my money back. They are refusing.

I asked for support as my new Epic Sport buds will not work on gym equipment when old ones do. Automated email saying I will get a response in 24 to 48 hours - that was 2 weeks ago. I have chased 3 times and nothing

The JLab Go keyboard I bought in the UK is incapable of offering a pound symbol - a fundamental omission. Customer Service suggested various things, none of which worked. After months, I'm still waiting for them to get back to me with a solution.

I purchased JLAb earbuds a few days ago and I am very disappointed: there's a constant HISSS in the background all the time, and I don;t mean the pointless AWARE setting, but on all settings what os ever.

Earbuds look great and I have purchased a number. Average life is limited - anywhere between 3 months and a year and a half, not more Customer complaints, ironically called 'customer love' do not respond within the promised 48 hours....I have been waiting weeks despite prompting and have now simply bought elsewhere