JLab AudioReviews of jlabaudio.com

My son bought some earphones and when they arrived there was a rattling sounds coming from them. He emailed JLab and got no response so I decided to try. It did take a few days for them to contact me back but when they did they offered a full refund and no need to send the earphones back. I did read reviews on here after my son hadn’t heard back from JLab but I’m pleased to say my issue was resolved and refunded.

Apple and Beats used to have a high quality product but not worth the money now. You're only buying the name with them. Their stuff (apart from phones) are junk. I would have to go atleast a four star for JLAB while below a 1 for apple/beats. I agree with some that some of their products can be glitchy but really for the price and the insurance offered I could still almost go to a 5. I had the cheaper set of the sport buds that go around the ears. The first pair never had an issue other than me not charging them enough. But I moved an misplaced that set and bought another. That set had something going on with the sound quality like it had no noise cancellation or something. They were warrantied out and in turn I got the Go Pods ANC. They have been absolutely excellent. Never yet had an issue at all. I will say I don't care much for how they charge but I can deal. I wear them working out all the time and I'm a bigger guy so I sweat a ton. Not an issue. They may pop out once when I get super sweaty and I am making quick motions but usually just press them back in after a quick wipe and they're good to go. I do recommend the cloud foam bud tips. I'll use either one but I really like the foam. Now with all that being said, they also have super cheap but extremely amazing insurance. If you have an issue you just make a claim with the Extend insurance and within 5 business days tops (3 if your attentive to it) you will have a resolution that you'll be super happy with. No long hours on the phone. No lengthy forms to fill. Just answer a couple questions and give your info, they respond super fast and then you just send a couple pictures and you're done. Highly recommend the Extended insurance. For how cheap it is you're a fool to not buy it. It even covers accidental damage which the warranty does not. I have a set of Beats and have had airpods. For the price difference and the super simple process for customer support, JLab all the way. My beats which were 2 1/2 months old had to be warrantied out at the beginning of this month and I broke my JLabs a week later and the JLabs were back in my hand by like Tuesday with me starting the process on a Saturday a week after dealing with apple. The beats however which I started a week sooner was not completed til the week after I got my Jlabs back and even then Apple sent me damaged and nonfunctional buds twice. I'm still dealing with the Beats issues!!! And the customer support for apple is a joke. Simply a call center only God knows where and is fairly useless. Ive had to spend hours on the phone and in chat as well as going to the store for the Beats and still don't have it fixed while in 1/10 of the time my brand new JLabs are here and being used as I type all this. Thank you JLab. I am not treated like just a dollar sign with your services. You make a nice product at a fair price. And when it comes to support, service, and quality you stand behind your products honestly. Apple... Do better. You get our money then we can f*** off. You stand behind blockades like a scared child hiding and terrified of being found out.

After being a regular user of a set of fit sport wired Bluetooth earbuds I was treated by my wife to a set of Epic ANC sport earbuds for Christmas 2021. The earbuds were a welcome gift and they paired easily with my iPhone. However during used the left earbud experienced random disconnects for 20-30secs. On contacting JLab support they offered no quibble replacement but I chose not to go with the sport version but rather opted for the Epic Air ANC earbuds, which so far have performed faultlessly and sit much more comfortably in the ear

My ear buds stopped working soon after I purchased them, but the return process was easy via email, and my representative Scott was attentive and prompt in his responses.