JLab AudioReviews of jlabaudio.com

Customer service is terrible. My earbuds broke within warranty period and so i contacted them about the issue. At first they seemed helpful and said they would send out new ones.. after giving my adress they flat out started to ignore me and not respond to anything at all. It’s been weeks now, no new earbuds and no response. 10/10 do NOT recommend!

I bought my JLab GO pop+ nearly 2 months ago. They work great (most of the time) but they have started to not charge fully. I've cleaned both the earbuds and the charging case several times but it makes no difference. I have also tried resetting them but nothing I have tried has worked. I'm beginning to feel these were a waste of my money.

Bought these earbuds and they connected to my phone correctly ONCE. After that they would cut out every couple of seconds when my computer was sitting on my lap. I tried to get them situated for a bike ride and only one ear would work. Did all the steps to remedy the situation, then only the other side has music coming through. These things are absolute crap and always on sale. Avoid them at all cost.

I've had several JLab earbuds, always recommended them to my friends and family. Then, one of the ears of one pair of mine fell on the street, and I sent JLab a message. They were very responsive and gave me information on how to replace it (by paying only the equivalent of one ear, which I thought was very pleasing. Well, until one other bought in two weeks had an ear stop working, and I tried to resolve both issues at once. Guess what, they simply stopped answering my e-mails. Flat out ignored. And then, the pair I bought for my roomate, started having issues too, like two months after the purchase. It's been five totally ignored e-mails and a very crappy feeling of someone burning my money. Please avoid this brand at all costs.

DO NOT waste your money on any of their products. Do yourself a big favor and spend justba little more money on something else and you'll end up saving more in the long run by not having to replace them as often. Had multiple different sets of earbuds from them and the decisions this company makes are just baffling. Examples: consistently putting out products with massive pairing issues, effectively making them useless after buying; deciding to not have a lid on some of their headphone cases so they buds can easily just fall right out; changing the built in usb chord on many of their cases to a format much less people have an adapter for, I could go on and on. I just will never understand how a large company with resources can let mistakes like this slip through the cracks all the way until the products are on store shelves. It's just baffling.

No response to inquiries about orders placed. Sent three emails about my order and got no response. They seem to be more active on reddit of all places. Cancelled my order after five days of no response from customer service. I fully expect to have to do a charge back to get get a refund. I can't rate the customer service because I didn't GET any. Absolutely will never buy from them again.

If you want earbuds that last 4 months then this is the product you want! Just take your money and burn it instead of "giving" it to JLab as they will give you an inferior product and zero support. Customer service started off with a bang and then ghosted me when they realized they had to cover a warranty. Will NEVER purchase their products again and will ensure no one around me ever does either. Complete joke of a company.

Absolutly shocking how bad their products are, their aftersales sales support is non-existant. I purchase a rather expensive gaming mouse and keyboard, both of which have connection issues with multiple devices. The mouse especially does not respond 40% of the time, tracks badly and decides to select or highlight items on the screen whenever it chooses to. Trying to communicate with there customer support department is just a waste of money, time and effort. I would never purchase any other products from JLAB nor would I ever recommend to anyone.