JLab AudioReviews of jlabaudio.com

As with most reviews below, had problems after 6 months, 1 of the ear buds doesn’t charge without me resting something heavy on top of it, music cuts out every few seconds once the battery is down to medium, very regularly have trouble connecting to my phone, and then sometimes randomly connects in the middle of the night and starts playing music. They work for the first few months and then just go haywire, as per other reviews.

Awful customer service. Purchased buds at Christmas and 3 months later wouldn't charge using either USB charging station, wireless charging Dock or specially bought USB adapter. Contacted customer service who advised they would replace them....great, or so I thought. Rather than return the product to them I had to instead send photographic evidence that they were destroyed beyond use. Hammer time!! Needless to say a few months on, and several emails later, I have still not had either further communication nor replacement buds. Avoid

Utter rubbish. The fit is dreadful even with the smallest bud cups and they constantly fall out of your ear. After a month one stopped transmitting sound although the volume button still worked. Don't buy. You'll be sorry.

Brought the Jlab go air earbuds and as soon as they reach ‘medium battery’ they cut out every couple seconds so are completely useless after an hours use!! Stay away!!

This company partners with Fed Ex and is only open mon-thru. Weekends are a no go for typical 9-5 workers that leave the home. Fed ex is a terrible shipping company and as far as I am concerned any business that ships with fed ex are aware of how bad the company is for packages. Drivers steal packages, you have to be home, lost packages.... This company likes to take the money and not give the product. I gave up on the replacement product after waiting 2 1/2 weeks for delivery and just bought a brand new set of the competitors.

My experience is different from most here. At least one reviewer would likely call me a "bot" or similar epithet. I can assure you I'm just a consumer that had a problem with a JLab earbud (Epic Air ANC). I contacted JLab, and while their solution was bizarre, it was satisfactory. After responding within 24 hrs (yes!), they asked me to smash my earbuds, take a pic and email it to them, at which time they would send me another pair. While different from what I was expecting, that solution saved me from having to mail the buds to them. (I opted to exchange them at Best Buy instead since it was within their return window, but was happy to learn this in case of future problems). BTW, I love the earbuds. I own many brands, from cheap to expensive, but these are my go-to's unless I need more portability that day - my jeans being tighter due to QWES "Quarantine Waistline Expansion Syndrome" (the case is larger than most, as are the buds, but that's the only knock - features and sound quality are easily 5-star).

Trash earbuds. so Many flaws, i dont even have time to describe them all.

Have had wireless earbuds for about six months. Absolutely first class product and battery lasts a very long time. Wonderful value for money.