JLab Audio is the award winning leader in personal audio: Wireless Bluetooth earbuds, headphones and Bluetooth speakers with more features and value.
JLab Audio (jlabaudio.com) has 164 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
164 approved reviews, newest moderated first
Chris
Purchased the Epic Air Sport earphones and, having used a number of competitors, these are far and away the best quality for the price. I also wanted to mention their customer service is exceptional and highly useful. I would highly recommend this brand
Gordon
TERRIBLE. One bud does not play and No matter what fix you try doesn't work!!!! Zero customer service also. DO NOT BUY UNLESS YOU WANT TO BUY NEW BUDS WTHN A MONTH
Derek
Very pleased with the Epic Air Buds Noise Vancelling headphones and first class customer service replacing a lost component.
jimmi
After a very short time, left earbud completely stopped working. Won’t even charge. No amount of troubleshooting would sort it. Refuse to pay shipping for returns with no guarantee they’ll get sorted. DO NOT BUY THIS JUNK.
ZP P.
Purchased a microphone. Worked for a short while, then parts starting becoming loose then later upgraded to Windows 11 in which the microphone ceased function. Tried reaching out to JLAB multiple times with no response. Would not recommend.
Chris J.
Appalling customer experience. Bought in ear headphones that never worked. Phoned JLAB several times but phone lines were closed for training. When I finally got through o we on hold for 4 hours. Then got cut off. Shocking customer service, non-existent even. Rubbish product, even worse customer service. AVOID. Not worth the grief.
Nick S.
The sound quality of the product was acceptable BUT I had an issue with a missing part and the company does NOT offer any support whatsoever !!! No reply and no help I have tried every channel from their official website to Facebook and Instagram . They just don't care . It has been 2 months . Forget the warranty . Really bad for the money you pay.
Diarmuid L.
Bought a Jlab gowork headset and it literally broke in my hands after half a dozen uses. Made a warranty claim on their website on 09/06/2022 but they have ghosted me since. I have sent a few follow up emails chasing but no reply. If I could give ZERO STARS I would. Poor products and even poorer customer service it seems. I do not recommend this company or products.