JLab Audio is the award winning leader in personal audio: Wireless Bluetooth earbuds, headphones and Bluetooth speakers with more features and value.
JLab Audio (jlabaudio.com) has 164 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Reseda, California
Excellent
Appliances & Electronics · City of Industry, California
Excellent
Appliances & Electronics · Los Angeles, California
Excellent
Appliances & Electronics · CARLSBAD, California
Excellent
164 approved reviews, newest moderated first
Tony
Purchased Jlab go air ear buds. After 1 week there is now constant connection issues with iPhone. Regularly have to go through reset process. Very unstable technology in these ear buds. Very poor user experience. Not a great product at all.
Alex R.
My new jlab headphones continue to disconnect from each other… I can listen to 2 songs before they don’t match up. And now one doesn’t even play music. So many cool features but you can’t get the main Bluetooth connection correct. Worst 70 dollars on headphones I’ve ever spent.
Pearly_King
After being a regular user of a set of fit sport wired Bluetooth earbuds I was treated by my wife to a set of Epic ANC sport earbuds for Christmas 2021. The earbuds were a welcome gift and they paired easily with my iPhone. However during used the left earbud experienced random disconnects for 20-30secs. On contacting JLab support they offered no quibble replacement but I chose not to go with the sport version but rather opted for the Epic Air ANC earbuds, which so far have performed faultlessly and sit much more comfortably in the ear
Femi J.
Exceptional service from their team when I had a problem. Celine was extremely helpful and efficient.
john M.
As not to expensive in fact cheap, they are good quality. JLAB Go Air do the job nicely
Charlotte O.
In my opinion audio quality is great for price. Got these as a gift 3 years ago and ate still going strong. I accidentally left on in a pocket and still miraculously worked after being in the washing machine
Petite
Trash products with misleading returns process. They have a proper returns page with a form to fill out. BUT the canned response email changes my return back to "warranty claim". There is a small note that returns have to be processed thru EMAIL ONLY. They are wasting my time when I want my money back for a product that doesn't work. Or buy thru amazon/third party to avoid their convoluted and misleading return process. I don't trust them given the rep of the customer service as reviewed on this site....
Gachboi P.
I recently bought the JLab GO Air earbuds, like just yesterday, and when I went to use them today, the left earbud wasn’t working. I tried everything I could think of, and nothing work, and I figured that the left earbud just immediately turned off when I took it out of the case. Terrible product, don’t waste your money on this!