JLab AudioReviews of jlabaudio.com

They delete reviews on their website and the case breaks constantly for so many people. Anyone saying customer support was great is either a bot, paid off, or flat out lying for keks

My ear buds stopped working soon after I purchased them, but the return process was easy via email, and my representative Scott was attentive and prompt in his responses.

Bought a set of their highly reviewed Epic Air ANC earbuds. However the earbuds were either over egged or faulty. The ANC ( active noise cancellation) didn’t seem to work and the clarity was awful. Give JLab their dues and why this a five star review is excellent customer service even in a pandemic. The support was great which enabled me to return these without fuss to Argos.

My headphones stopped working 5 months after getting them. I tried calling customer service, and spent more than an hour and a half on hold with absolutely no help. This company makes garbage and then refuses to honor their warranty by just not picking up the phone when you call. This way they can say they didnt deny service/warranty, they just weren't able to process your claim. This is a terrible company and you should steer clear if you want actual customer service.

Purchased the Air executive earbuds. First pair stopped working after 2 weeks. Sent it back and got new ones...the controls on them didn't work at all. Both pairs that I got had a really annoying static hum. Avoid their products, they are absolute trash and not worth the price

Recently after only 6 months of having my jlab buds one of the buds stopped working for no apparent reason. When I emailed I was worried with it being in the USA it would take months to resolve but in less than 3 weeks of reporting the issue I had a brand new set of buds delivered to my house in the UK with no real issues so thank you Jlab for really great customer service. I didn't score less than 5 stars as a faulty product can happen anytime so I have awarded the 5 stars for the customer service and I think the product is great for the price.

When I am wearing my JLab earplugs, I feel on a whole other level. The batteri keeps them playing many hours in a row which is surprising compared to other earplugs I have tried! Oh btw I have the earplugs suited for sport! and i love them :)

I had a few issues with my Jlab earbuds after about 7 months of usage. I researched my options, and stumbled upon a 2-year warranty that apparently comes with the product. However, I had purchased the earbuds with a gift card, and hadn't kept the receipt. I called to see if there was anything else I could do. The company put me on hold for a solid 15 minutes, but in the end, it was definitely worth it. They allowed me store credit for the price I had purchased them at, and a new set was on the way after about 3 days. I really appreciate their customer service, patience, and kindness throughout this time period. I don't know about everyone else's experience with them, but my earbuds were absolutely perfect. They charged really fast and held on to the battery for 3-5 days at a time. They fit amazingly, and the volume controls were just right so that no one else could hear what I was listening to.