JetPens.comReviews of jetpens.com

So far I've been very happy with jet pens. I don't mind the packaging they send them in however I can understand the bad reviews with broken/used items being sold as new. I haven't had that issue and have had fast shipping here in the US. I love the fast shipping and all the options jetpens has.

I never would have tried fountain pens if it weren't for JetPens. I've always wanted to try using one but I never attempted buying or using one before because I didn't know how to care for one. When I found their site, I was so happy that they featured a wide selection of beginner-friendly pens AND a ton of resources to help me care for my pens. Now I use fountain pens almost exclusively for journaling and I wish I found Jetpens sooner!

I bought some ink off this website. I was a little concerned as they charged me a small fee that they stated was to verify that my payment source was not fraudulent, but once I verified that they refunded the small fee. Shipping was surprisingly fast.

Umm I would love to buy something but I can’t create an account because theres a error with the password thing. Even though I have symbols, letters and numbers from the English Language it wont let me make an account…

Got the pencil I was looking for. Was a little surprised it shipped in a plastic mail envelope. The Retro 51 packaging the pencil comes in is now oval instead of round. Luckily I don't collect packaging. Their tracking was not great and did not have an estimated arrival date but took reasonable time. Minor problems in my estimation but worth knowing. Would probably still order from them again, generally a good shopping experience.

JetPens sets the absolute standard for customer service. Even Amazon could benefit from their complete mastery of the customer experience. The fast accurate order fulfillment cannot be improved. I was surprised by the package in the post today (Monday) that was ordered on Friday. Dealing with JetPens is pure joy.

I order from JetPens at least once a month and have done so for years. The one time I received a defective product they were super responsive and resolved the issue immediately. Packaging isn't fancy or pretty, but always more than adequate to protect what I've ordered. Their website has *so* much information regarding products, both in terms of product descriptions and tutorial/informational videos. They have a wonderful selection and decent prices. They win for free shipping minimum purchase. Always a pleasure, and one of my favorite retailers of any sort.

This company has some seriously strange ideas about security. I tried to purchase a planner from them on 4/8/22. The purchase went through and I was debited the correct amount. Two days later on 4/11/22 I received an email explaining that they needed to "verify" my purchase, and telling me that they had not only kept all my credit card info, but that they'd gone back in and made a second, unauthorized debit, and that I needed to verify the exact amount of that debit before they'd send me the planner I ordered. I checked with my bank and this is absolutely not a typical thing. I ended up canceling my credit card to prevent them from making further debits. After further emails back and forth, I'm convinced they weren't trying to scam me, but no vendor should ever make unasked for withdrawals from anyone's account for any reason. That's NOT how you verify a purchase. I did receive my initial money back, as well as the second debit, but I'll never do business with them again, and I urge anyone to check that they've ceased this practice before buying anything from them.