JetPens.comReviews of jetpens.com

They have imported stationery from Japan! I cannot find a decent notebook with decent paper quality in the US. When I found out about JetPens, I spent over $100 just on Kokuyo notebooks alone and still have no regrets. The products are carefully packaged and usually arrived earlier than their estimates.

I recently purchased a collection of their notepads, and the experience has been nothing short of magical. The paper is soft yet durable, creating a luxurious feel that makes writing a pleasure. I find myself reaching for my notepad for everything—grocery lists, meeting notes, you name it! Their designs are aesthetically pleasing and bring a smile to my face every time I use them. The customer service team is also wonderful; they helped me with my order and ensured I received exactly what I wanted.

I received the wrong item… the only reason I spent money there was to order this particular pen. Their ordering system to choose individual colors isn’t user-friendly, but I know what I put in my cart because I matched the number. Looking at their reviews, I’m not the only one with the same issue. Customer service was condescending and unhelpful. I won’t buy from here again. I’d rather support a business who is kind.

I've purchased multiple items in multiple orders in the past year: each time everything was well-packed for safe mailing, every item was exactly as described and shown, ressonably priced, and items arrived in 5-7 business days. I plan to continue to support this business for my stationery needs.

A very nice range of products - not any better than many other sites - and the company demonstrates zero interest in reducing the amount of non-recyclable plastic packaging when shipping my orders. I've requested several times over the years to stop using yards and yards of plastic wrap, bubble pack and other non-recyclable plastic for packaging my order and their response continues to be: "we will pass along your concern". I will no longer purchase items from JetPens since I can shop with other pen companies that use recyclable materials to package their orders.

I have had ordered multiple orders from the time they opened their online store back in 2005. I was shopping for their gel pens, mechanical pencils and pencil cases. Their online shopping and website is extremely functional, easy to use but the products they sell is extremely addictive. So you got to make decisions based on what stationery, pouches and other products you like. In the US, it has a fast turnaround time. I live in the SF Bay area, so shipping is pretty fast like 1 day turnaround. The packaging of orders are neatly done and received multiple notes from their staff and do appreciate their positive feedback. I am very glad they deleted limited edition and other products that are not sold because it is easier to navigate their website. I love how videos and guides keep you getting great stuff to see what you are expecting from a product on your next haul. I will still be going to Jetpens for everything I need for office supplies and some school supplies.

Slow to ship

They have everything you need and so much more, they ship very fast and internationally too. Great customer care! But be careful, you will end up with new needs every week!