JetPens.comReviews of jetpens.com

I've been shopping at JetPens for over 15 years now. This place is legit. Never had an issue, and they always ship super fast. My orders usually ship within a day or two, and the packaging, though not fancy by any means, is good at protecting your orders (bubble wrap for the win!). Their prices are fair, and I appreciate the $35 free shipping minimum. Overall, JetPens is one of the few places I always come back to, and I also love that they're a small business. Gotta support the little guys! Thanks, JetPens - you're a real one!!

Exactly what I ordered and arrived quickly.

To start off, I am honestly shocked by the amount of negative review Jet Pens has received through Trust Pilot. I have nothing but positive experiences buying stationary through Jet Pens for over 7 years. Shipping is standard, and every single item I have bought has been very securely packaged. Sure, they could definitely reduce their plastic packaging but the quality, shipping, prices and product images/reviews deserves 5 stars.

They are my first stop for pens and inks, of all kinds. Their customer service is incredible! The one time I had a problem with a pen, they offered me troubleshooting tips first, and when those didn't work, they happily took it back, with prepaid shipping, for inspection, repair or replacement. They have answered questions that I had on products often, and they do so quickly. There are no surprises when you order from them -- they show detailed specs and compatibility with accessories (for example, fountain pen converters) and offer a comparison feature. The website search function is reliable and accurate.

Along with Levenger, JetPens is my go-to site for pens, paper, and their associated storage. I appreciate the many video reviews and tutorials, as well as loads of helpful photos and descriptions of products. I order Frixion pens, calligraphy and fountain pens, calligraphy paper, and high-end writing paper several times per year. Each time, my order has arrived quickly, with items carefully packaged. They are also fairly quick to restock items (they often run out of Rhodia paper and Pilot Parallel ink cartridges, as these are popular!). The $35 free shipping threshhold practically guarantees I can easily buy enough to avoid shipping charges. After five years, I am still a happy customer.

I am a stationery/pen/washi hobbyist. I discovered JetPens during the Pandemic and have been a steady customer ever since. The planner, pens and washi variety can’t be beat. Detailed description, tips and videos are very helpful. I also trust their packaging—pen refills, for example, are wrapped very carefully. I highly recommend this company!

I’ve been a returning customer for about 3 or 4 years now and I loveee their inventory. They have lots of great and unique products for mostly reasonable prices. I think the site itself is really easy to navigate and there’s more than just the products. I found (and still find) the articles really helpful, especially when learning and refreshing my memory on the paper types and sizes. In my experience they ship within a week, and the stuff usually arrives from within 2-3 weeks. I don’t have a problem with this, I think that’s a reasonable amount of time. Packing is usually really secure and organized as to not waste space. The one time I needed customer service was when I was having trouble with my markers. They responded timely and asked a series of questions, ultimately leading me to realize I wasn’t storing them properly and contact with water disrupted the flow. They told me what was wrong and what I needed to do to fix it. They even followed up to make sure my markers worked after storing them upside down for a while and testing them multiple times. Which they did. Everything besides a mechanical pencil and a plastic multi pen have lasted for yearsss after I bought them. Obviously a plastic multi pen ain’t gonna last too long, but the other mechanical pencils I get from here put up with a lot of rough handling and drops from me. Only one experienced bad scratching once and then I dropped it at the wrong angle and broke something within it. They’re pretty sturdy though overall, even the hard plastic ones, but especially the metal ones. I believe this site is great and every experience I’ve had with their products has been positive unless I messed it up somehow. Highly recommended.

They have imported stationery from Japan! I cannot find a decent notebook with decent paper quality in the US. When I found out about JetPens, I spent over $100 just on Kokuyo notebooks alone and still have no regrets. The products are carefully packaged and usually arrived earlier than their estimates.