Michele K.
Not all colors are reliable
I bought a color bundle and some refills for several of those colors. I absolutely loved th.e colors and how fine they were. Super excited to start using them. Unfortunately, only about half were reliable. I didn't use all the pens right away, but within 2 months, I started having problems with purple, light blue, and green. Later, it was orange. It continued. When I wrote to look for a solution,THis was their advice. We'd be happy to send you a replacement pen, but could you try the following solutions first and let us know if they help? Sometimes, poor ink flow can be caused by temperature differences during shipping. Please try exposing the tip to some heat from a blow dryer for about 8-10 seconds, scribbling intermittently. This can help to get the ink flowing again. If that does not work, you can try leaving the lower half of the refill in some hot water (just below boiling) for 10-15 minutes to warm up the ink. Again, if neither of these solutions works, please let us know and we'll be happy to assist you further. Thank you for your patience, and I apologize again for this issue! Expecting a customer to go through all this trouble every time is not realistic. I loved them when they worked. I love the variety of colors. However, I wouldn't want to repurchase the color bundle because not all of them were reliable.