JetPens.comReviews of jetpens.com

Got just what I wanted. Happy.

i've purchased from jetpens multiple times, and i am always pleased with what i receive. they have a great array of products, and they are constantly adding to their inventory. i've always gotten new, well packaged items and have never needed to contact customer service. the shipping is also super speedy!

While they don’t have the fanciest packaging, or the fastest shipping (still fast enough, most orders get to me in about 5-7 days), I just love jet pens. They have a great selection and a site that is pretty easy to navigate. (You can search washi tape by size, color, theme, and brand for example). The only thing I don’t love is that things are frequently out of stock. Also, I wish you could filter out the out of stock items, so you don’t have to scroll through items that you can’t even purchase.

I’ve purchased from them several times now, and each time at least one of the pens I received was used. I believe the pens they demo in their videos and pictures are the very same products they ship to their customers. Thus my “new” pens last a few days, if that. I do not trust this company and will never buy from them again.

I am a fountain pen collector, so it is very important to me that what I buy is a new product. I was a bit careful after reading the reviews here, but I thought I'd still give it a try. I specifically wrote an e-mail inquiring if all of the fountain pens they were selling were in 100% new condition. I got a response assuring me that every pen they would sell were new. When I received the pen, I already had a bad feeling. The feeder had stains on it. But I couldn't tell for sure, because it was my first fountain pen of this brand. It was just a nagging feeling, because something was off, but I had no proof. When I bought another fountain pen of this brand, I had my certainty. I knew that a new pen of this brand would be SEALED (the one they sent me was opened), and it wouldn't have any stains anywhere. It just feels so awful being lied to like that. I asked a specific question, and what I got was a lie. Plain and simple. And of course, I paid a full price for a used pen. I have no problems with it, when companies sell used fountain pens, but they should declare them as such. Otherwise it's scam. On top of that, lying to your customers like that is very... questionable, to put it very politely.

I'm a pen nerd! I admit it. At least here lol. JetPens is the best place I've found to window shop and to try out new fun pens. I particularly like their samplers, where you can get a bunch of different pens of a similar type, to test them out, Especially during COVID where we can't go test out pens at the local stationary store. Really good prices too.

I truly love JetPens but, at times they do things that make me question my love for them. 1) It seems half of their inventory is ALWAYS out of stock. 2) They have a bad habit of charging your credit card before the order is fulfilled only to send you an email letting you know that your order has been placed on hold due to a stocking error. Extremely frustrating. 3) The contents of my packages are sometimes damaged. A cardboard envelope and bubblewrap can only protect a package so much. JetPens needs to embrace using shipping boxes. 4) It took six days for JP to mail my last order. Six days!!! 5) Let's not forgot the increase in the minimum purchase amount for free shipping. I'm conflicted as to whether I should find an alternative retailer. I guess the next couple of orders will decide JP's fate.

I have bought lots of different stationery, from Japanese chalk to Parker ballpoints to fountain pen necessities, from JetPens and have had a positive experience every time. Orders ship fast and arrive in perfect condition, customer service replies quickly and is helpful. The articles and video tutorials on their website have been very helpful to me for choosing which products to buy and how to use and maintain fountain pen accessories.