JetPens.comReviews of jetpens.com

Brought a $35 mechanical pencil, or broke less than 3 months. JetPens said it is over 30 days of purchase they cannot do anything. I will not buy from this company anymore!!! They should stand by their product.

I placed an order for a $200 on 11/23/2025 and found out today that it was canceled on 11/28/2025 with no specific reason. This is supposed to be a Christmas gift for my daughter. I’m very disappointed right now. I trusted this company’s service. I was wrong.

This is a terrible vendor. I ordered a bottle of ink and it came broken open (glass) and emptied out all over the inside of the package. I sent them FOUR requests to send me another bottle and they never responded.

These people are aggressive and I’m scared to give too much information about my problems with them because I actually fear they will dox me or do something harmful with the data/info they already have on me as I was a customer. They have some good reviews, sure. I mean, there’s 8 billion people on the planet. But please do not ignore the bad reviews. This company is run out of someone’s house. They live in CA and rent shoddy warehouse space in Texas. They resell used and returned items because they cannot afford not to. If you have an issue, they will blame you and not process your orders anymore. They in fact, will ignore you otherwise and leave you guessing what the heck just happened! They also will remove all bad reviews. There are no bad reviews on the site and that is just not possible. Many others have had their negative reviews removed as well. This is fraudulent. Bottom line, unless you’re willing to take a hit for this company that banks on people not realizing the poor quality of their inventory and abhorrent customer service, go somewhere else. There are sooo many other options. This is just a reseller and the sooner they go out of business, the better for all consumers. We deserve better.

They cancelled my order 5 days after I placed it. Their shipping times are stupid bad. 4 Days before expecting a shipping notice.

HORRIBLE. PLEASE DONT FALL INTO THE TRAP AND DON'T BUY ANYTHING FROM HERE. The chances u will receive a good unused product is very low and if it was me i wouldnt wanna risk it. I came to know about JetPens through YouTube and trusted them but i regret it. Honestly, i have never had such a bad experience buying stationery as much as this. i brought three expensive pens and a pen pencil not only did the pen pencil not have the features it is supposed to have the pens were a total scam as they were most def used ones..I am so disappointed since two of the pens cannot even be used as the ink isn't coming I think cheap pens brought at small shops are better than this. the pens and pencils had a comfortable exterior I admit but that it and what's the use if i cant even write with them since no ink is coming. the nibs of the pen were not smooth at all. it's not even about the money right now but the fact that their packaging was so poor and the pen didn't even come in a packet, they didn't have a covering on the nib either. overall a very horrible experience never buying again

This company has some seriously strange ideas about security. I tried to purchase a planner from them on 4/8/22. The purchase went through and I was debited the correct amount. Two days later on 4/11/22 I received an email explaining that they needed to "verify" my purchase, and telling me that they had not only kept all my credit card info, but that they'd gone back in and made a second, unauthorized debit, and that I needed to verify the exact amount of that debit before they'd send me the planner I ordered. I checked with my bank and this is absolutely not a typical thing. I ended up canceling my credit card to prevent them from making further debits. After further emails back and forth, I'm convinced they weren't trying to scam me, but no vendor should ever make unasked for withdrawals from anyone's account for any reason. That's NOT how you verify a purchase. I did receive my initial money back, as well as the second debit, but I'll never do business with them again, and I urge anyone to check that they've ceased this practice before buying anything from them.

I’ve purchased from them several times now, and each time at least one of the pens I received was used. I believe the pens they demo in their videos and pictures are the very same products they ship to their customers. Thus my “new” pens last a few days, if that. I do not trust this company and will never buy from them again.